Texas Tech University

Complaint Process

For Texas Tech Students Enrolled in Distributed Education Courses or Programs

Texas Tech University aspires to resolve student grievances, complaints and concerns fairly and amicably. To file a complaint, follow the following steps: 

  • Submit an official complaint to Texas Tech University. Refer to the Texas Tech University Student Handbook (Part II. Community Policies; Section E. Student Complaints) and file the complaint as outlined in the handbook. It is our hope that issues can be resolved internally.

If the issue is unable to be resolved internally:

  • Students may file a complaint with the Texas Higher Education Coordinating Board (THECB) as outlined on the THECB Student Complaints webpage.
  • Students located outside the state of Texas have the option after filing with the THECB to also file a complaint with the state in which the student is located - please see this list of student complaint resolution contacts by state.

The process on this page is for all students located outside the State of Texas, and for students taking courses or programs offered online/electronic or at regional/off-campus site locations in Texas.


Texas Tech University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award baccalaureate, masters, and doctorate degrees. Texas Tech University also may offer credentials such as certificates and diplomas at approved degree levels. Questions about the accreditation of Texas Tech University may be directed in writing to the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, GA 30033-4097, by calling (404) 679-4500, or by using information available on SACSCOC's website (www.sacscoc.org).