Texas Tech University

Residence Hall Support

Residence Hall Support provides the highest possible quality technical support and assistance to all students who live in the TTU residence halls.

Levels of support

  • On-site (by appointment only)
  • Walk-up
  • Drop-off
  • Phone

Locations

  • Coleman Hall - Inside the main lobby, adjacent to the computer lab.
  • Sneed Hall - Inside the Sneed main lobby, Room 143.

Hours

Today's hours

Coleman Hall: 10:00am - 8:00pm
CURRENTLY CLOSED

Sneed Hall: 10:00am - 8:00pm
CURRENTLY CLOSED

View full RHS schedule

Note that phone, chat, and walk-up support are available from the IT Help Central's Service Desk outside the hours listed above. For details, view the Service Desk hours of operation.

Supported software

macOS

  • Installation and maintenance (updating and configuration) of software licensed by TTU's agreement with Microsoft
  • Installation and maintenance of anti-virus software
  • Configuring macOS updates
  • Configuring macOS firewall and security settings
  • Printer installation
  • TTU wireless network configuration

Windows

  • Installation and maintenance (updating and configuration) of software licensed by TTU's agreement with Microsoft
  • Installation and maintenance of anti-virus software
  • Configuring Microsoft Updates
  • Configuring Windows firewall and security settings
  • Installation of Ethernet hardware drivers
  • Installation of printer drivers
  • TTU wireless network configuration
  • Removal of spyware, malware, and viruses

Computer setup

  • Computer
  • Display (monitor)
  • Keyboard, mouse, speakers
  • Printer
  • Network adapter

Network connection support and troubleshooting

  • Wired connection in residence hall rooms
  • Wireless
  • Network port repair (scheduling on-site appointments with network administrators, when necessary)

Mobile devices

TechMail and network setup for Android, iOS, and iPadOS