IT Help Central - Division of Information Technology
Texas Tech University

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General Information

Texas Tech wireless network provides enhanced mobile communications for devices such as laptops and PDA’s.  Our wireless network allows for secure connections to the Texas Tech network and the Internet. Today’s wireless technology is not as reliable as a wired network and should only be used to enhance mobile communications for laptops and PDA’s.  If you are having problems connecting the TTU Wireless Network, here are a few tips to consider:

For more information, please click on the Wireless Networks Tip below.

1. Make sure that your wireless network adapter is properly configured.

2. Make sure that your computer is up-to-date.

3. Wireless networks can have many access points located in one area.  It’s possible that you may be connected to an access point that has a lower signal strength or is congested with network traffic.  Try disabling your wireless adapter and then re-enabling it.

4. Try relocating your workspace to another location where the Texas Tech wireless network is available with a stronger signal.

5. Texas Tech’s wireless network requires authentication before you can connect.  Make sure that your eRaider username and password are correct for your wireless configuration.

6. Remove any preferred networks that you are no longer using.  Preferred networks are wireless networks that you have set up for your computer to connect when in range.

7. Periodically, your wireless configuration may need reconfiguring.  Remove the old configuration and then re-create it.

1. Make sure that your wireless network adapter is properly configured.
    
   • Windows
     • Open the Control Panel.
     • Double-Click Network Connections.
     • Ensure the there is not a Red "X" on Wireless Network Connections.
     • If the adapter is disabled, Right-Click on it and click Enable.
        
   • Mac OS X
     • Click the Airport icon on the menu bar.
     • Make sure that airport is on.
        
2. Make sure that your computer is up-to-date.
    
   • OS Updates
     • Windows XP
     • Mac OS X
        
   • Wireless Network Card Drivers
     • Linksys
     • Netgear
     • D-Link
     • Dell
     • Airport
        
   • Configuration
     • Windows XP
       • Windows XP Service Pack 2
       • Intel PROSet Wireless Setup
          
     • Windows Vista
       • Windows Vista Wireless Setup
       • Intel PROSet Wireless Setup
          
     • Mac OS X
       • Macintosh OS 10.3 (Panther)
       • Macintosh OS 10.4 (Tiger)
       • Macintosh OS 10.5 (Leopard)
          
3. Wireless networks can have many access points located in one area.  It’s possible that you may be connected to an access point that has a lower signal strength or is congested with network traffic.
    
   • Windows XP
     • Open the Control Panel.
     • Double-Click Network Connections.
     • Right-Click on Wireless Network Connections and choose View Available Wireless Networks.
     • Ensure that TTUnet is connected.
        
   • Mac OS X
     • Click the Airport icon on the menu bar.
     • Ensure that TTUnet is checked.
        
4. Try relocating your workspace to another location where the Texas Tech wireless network is available with a stronger signal.
    
5. Texas Tech’s wireless network requires authentication before you can connect.  Make sure that your eRaider username and password are correct by logging into http://eraider.ttu.edu. If you are unable to login, please contact IT Help Central at (806) 742-HELP (4357).
    
6. Remove any preferred networks that you are no longer using.  Preferred networks are wireless networks that you have set up for your computer to connect when in range.
    
   • Windows XP
     • Open the Control Panel.
     • Double-Click Network Connections.
     • Right-Click on Wireless Network Connections and choose Properties.
     • Click the Wireless Networks tab.
     • Under Preferred Networks remove any un-needed networks.
        
   • Mac OS X
     • Open System Preferences.
     • Select the Network preference pane.
     • Select the Airport interface.
     • Make sure that the Airport Tab is selected.
     • Under By Default Join: select Preferred Networks.
     • Under Preferred Networks remove any un-needed networks.
        
7. Periodically, your wireless configuration may need reconfiguring.  Remove the old configuration and then re-create it.

   Windows XP
   Windows XP Service Pack 2	Intel PROSet Wireless Setup
   Mac OS X
   Macintosh OS 10.3 (Panther)	Macintosh OS 10.4 (Tiger)
   Macintosh OS 10.5 (Leopard)
   Windows Vista
   Windows Vista Wireless Setup	Intel PROSet Wireless Setup
   PDA/SmartPhone
   Dell Axim X30 with Pocket PC 2003	Dell Axim X50 with Pocket PC 2003
   Dell Axim X3i with Pocket PC 2003	Dell Axim X3 or X5 with Pocket PC 2003
   Cingular 8125 Wireless Setup	Windows Mobile 5.0

The Following Devices are INCOMPATIBLE with the TTU Wireless Network.

• Sony PSP (Playstation Portable)
• Nintendo DS
• Palm OS based devices (Excluding the Palm TX)

Quick Connect Settings

Note:  IT Help Central has developed and tested instructions on specific operating systems and specific network interface cards.  Due to compatibility issues with untested wireless cards and operating systems, IT Help Central cannot guarantee every device or card will be able to gain access to the wireless network; therefore, support is not assured for non-tested hardware and operating systems.

Frequently Asked Questions (TTUnet Website)

For further assistance, please contact IT Help Central at (806) 742-HELP (4357)