Student Resolution Center

The Student Resolution Center at the Texas Tech University provides informal, neutral, and confidential dispute resolution services. We assist people with interpersonal misunderstandings or disputes as well as those with concerns about academic or administrative issues. We attempt to help individuals resolve their concerns fairly and, if possible, informally.

Our office operates independently as a supplement to existing administrative or formal grievance procedures and has no formal decision-making authority. We do not act as advocates for either side in a dispute. Rather, we act as advocates for fairness for all parties involved. Perhaps most importantly, we operate confidentially, which means we do not acknowledge who has--or has not--used the Student Resolution Center without the permission of the individual.

Services Provided:

• Conflict coaching
• Mediation
• Facilitation
• Training

The Student Resolution Center deals with a wide range of conflicts, complaints, and disputes.

Examples:

• Policies and procedures (campus, college/school, or departmental)
• Decisions or actions affecting groups or individuals
• Grading issues
• Interpersonal disputes
• Unfair treatment

The Student Resolution Center Does:

• Listen and discuss questions, concerns, and complaints
• Help evaluate various options to address concerns
• Answer questions or help find others who can
• Explain University policies and procedures
• Facilitate communication between people
• Advise individuals about steps to resolve problems informally
• Advise individuals about formal and administrative options
• Mediate disputes to seek "win-win" resolution of problems
• Make appropriate referrals when informal options don't work
• Point out patterns of problems/complaints to administrators