What Services Do We Provide?
Our services include network communications of all kinds, e-mail, phone and fax services as well as many foundational services that allow other IT services and applications to function (e.g., eRaider account management and single sign-on, Microsoft Active Directory and Office 365). Most of our services are used by everyone within Texas Tech University, and even some people within other TTU System institutions.
How Can We Help You?
My Existing Service Isn't Working as Expected
Troubleshooting Assistance
Most service issues are related to a system configuration problem, a system hardware
failure or an unexpected temporary service interruption.
If you're experiencing a problem with your system or service and need assistance troubleshooting
and resolving your issue, please click the link below to open a new issue.
Submit a Troubleshooting Request
I Need to Request a Network Firewall Policy Exception
Network Firewall Change Requests
Network firewall changes are submitted through the ServiceNow system and processed
by the Enterprise IT Security department. If you are network site coordinator, click
the link below to visit the ServiceNow catalog.
Visit ServiceNow Catalog
I Need to Integrate a System with eRaider Single Sign-On (Shibboleth/SAML)
Single Sign-on Integration
Telecom manages the University's eRaider account management system and the authentication
services associated with it. If you need to coordinate the integration of an application
or service with the University's single sign-on system, please click the link below
to initiate a Single Sign-On Service Request.
Submit Single Sign-On Service Request
I Have a Request Related to Teams, E-mail, Phone or Fax Service
Unified Communications (UC)
If you are an NSC, you can submit the following request forms:
If you need to purchase a phone device or download software related to Unified Communications
(Skype for Business) click the link below to visit the Skype for Business page.
Go to Skype for Business Device & Software Page
If any of the following situations fit your request, please click the link below to
submit a Unified Communication Service Request
- 3rd party mailer service
- Enterprise voice service
- Functional phone number
- Response Group Membership
- Departmental Interactive Voice Response
- Voicemail Greetings
- UC Fax Service
I Need an SSL, Client, or Document Signing Certificate
Certificate Services
Telecommunications provides certificate services for SSL Certificates, Client Certificates,
and Internal Document Signing Certificates.
Go to Certificate Services information page
I Need to Appoint or Modify Network Site Coordinators for My Department
Network Site Coordinator Appointment
Network Site Coordinators (NSCs) act as technology liaisons between functional and
academic departments and Telecommunications and the overall IT Division.
A department can have from 1 - 6 NSCs appointed by the department-head. All NSCs
must be full-time employees of TTU.
If you need to appoint or modify the NSCs for your department, click the link below:
Submit Network Site Coordinator Appointment Request
I Need Information About a Device I've Connected to the Network
Device Information Request
If you've recently connected a device to the network and can't easily determine it's
IP address, MAC address, or other network settings, please click the link below to
contact the TTU Network Operations Center (NOC).
Send a Device Information Request to the NOC
I Need to Obtain, Reserve, or Release an IP Address
IP Address Services
If any of the following situations fits your needs, please click the link below to
submit a Network Change Request:
- I have a device that cannot be configured to use DHCP. I need to have an IP address assigned. In this case, be sure to include the hardware (MAC) address of your device in the details of your request.
- I have a device that is configured to obtain its IP information using DHCP, but the address is changing unexpectedly. I need the IP address reserved so it will stay the same. In this case, include your device's hardware (MAC) address and the reason why you require an unchanging IP address.
- I need to request that some formerly reserved IP addresses be released for general use.
- I need an IP hostname (DNS A record) changed or deleted.
Prior to submitting your request, please familiarize yourself with the following policies
and standards:
I Need to Request or Change a Web Site Name or DNS Name
Web Site or DNS Name Services
Prior to submitting your request, please familiarize yourself with the following policies
and standards:
If you are an NSC, you can submit the following forms:
If you have any other request related to DNS record management, click the link below
to submit a Network Change Request:
I Need an Existing Network Port Configuration Changed
Network Port Change Service
Often times, an existing network port needs to be adjusted to suit changing needs.
This could involve speed and duplex settings, VLAN or VRF assignment, power delivery
(PoE), or frame size.
It's important to understand some of the details when connecting a device to the University's
network. Please take a moment to click the link below to familiarize yourself with
some of those details:
If you need to request changes to an existing network port, click the link below to
submit a Network Change Request.
I Need Network Service for a TTU Remote Site
TTU Remote Site Network Services
TTU has many sites around the state of Texas. TTU Telecom is responsible for the
network communications of all TTU locations. If you are in need to establishing a
new TTU remote site or to equip an existing TTU remote site with network services,
please click the link below to initiate a Network Service Request.
In your request, please include details of the location (physical address or Lat/Long
coordinates). Include all available information regarding the nature of the site
(lease agreements, TTU ownership, facility sharing with others). Have floor plans
available for review in follow-up meetings with an understanding of which portions
of the facility will be occupied by TTU.
All network cable plant infrastructure installation by contractors and sub-contractors
must comply with TTU network requirements. Work must be inspected and approved by
TTU Telecom to confirm it meets TTU network requirements.
Please review the TTU requirements and then submit a detailed request with as much
applicable information as possible.
Click here to review TTU requirements for network installation, and any integrator
installed systems
I Need Network Service for a Building Construction or Renovation Project
Building Construction / Renovation Services
If you are overseeing a building construction or renovation project, use the link
below to initiate a Network Design & Installation Request.
All network cable plant infrastructure installation by contractors and sub-contractors
must comply with TTU network requirements. Work must be inspected and approved by
TTU Telecom to confirm it meets TTU network requirements.
Please review the TTU requirements and then submit a detailed request with as much
applicable information as possible.
Click here to review TTU requirements for network installation, and any integrator
installed systems
Submit Network Design & Installation Request
I Need to Coordinate the Installation of an Audio Video Presentation System
Audio / Video System Installation Service
Audio Video (A/V) systems typically use networks to communicate between various components.
These systems must be designed and installed in compliance with TTU network standards
and be approved for installation prior to purchase.
Some aspects of these systems must be installed by TTU Telecom, and some aspects may
be required to communicate through the Texas Tech network. In order to properly understand
the communications needs please review the TTU requirements and then submit a detailed
request with as much applicable information as possible.
Click here to review TTU requirements for integrator installed A/V systems
Submit Network Design & Installation Request
I Need Network Service Installed for Utilities or Building Equipment
Building Automation / Fire / Camera Service
If any of these situations apply to your needs, please click the link below to initiate
a FastTrack Network Request.
- Network service for surveillance cameras.
- Network service for fire alarm systems.
- Network service for building automation/building control systems.
I Need Enterprise Network Services
Enterprise Network Services
If you are in need of network services for enterprise-class systems such as data centers,
high performance computing research, 3rd-party or cloud connected systems, please
click the link below to submit a Network Design & Installation Request.
I Need Wi-Fi Network Service Installed
Wi-Fi Installation Service
If you want to request Wi-Fi network service installation at a location without Wi-Fi
service, click the link below to initiate a Telecom Network Design & Installation
Request.
In your request, provide detailed information about the building in which service
is needed, and the room numbers in which you expect Wi-Fi service coverage. If any
of the spaces are classrooms, please specify the seating capacity and expected number
of Wi-Fi devices per occupant.
Be advised that Wi-Fi service installation requires approved funding and generally
has a minimum cost around $1,400.00.
I Need Wired Network Service Installed, Moved, or Upgraded in an Office
Office Network Service
If any of these situations apply to your needs, please click the link below to initiate
a FastTrack Network Request.
- I need to request a typical office network wall outlet to plug in a workstation, printer, phone, or other similar office equipment.
- I need to relocate an existing network wall outlet from one wall in an office to another wall.
- I need to upgrade an existing network wall outlet to 1 gigabit/second speed (FastTrack).
I Need to Subscribe to Service-Related E-mail Announcements
TTUnet NSC Announcement Subscription
When network service interruptions occur or services are modified or changed, Telecom
sends announcement e-mails to Network Site Coordinators to provide schedule information
and other details related to the scope of the work and the impact to customers.
If you are not a Network Site Coordinator, but would like to receive these service-related
e-mail announcements, click the link below:
I Need Something Else...
Other Requests
If your needs didn't fit any of the items listed above or you're not sure which option
is best, please click the link below to initiate an Information Request and provide
as much detail as possible about your needs.
Due to the undefined nature of Information Requests, please understand that it will
take longer than usual to process your request and find a suitable solution.
Telecommunications
-
Address
Texas Tech University, 2500 Broadway, Lubbock, TX 79409 -
Phone
806.742.8000
© 2024 Texas Tech University
Jul 1, 2024 11:25 AM