Support & Training
In addition, all HelpDesk Representatives are also seasoned in providing support and assistance with the broad array of equipment the Lab maintains.
In the event that a malfunction cannot be resolved promptly, the Lab will attempt to provide an expedient alternative. This may include placing temporary equipment in the stead of the nonoperating device(s), or offering relocation to an alternative area for the remainder of the class period.
Please be aware that Lab personnel are glad to offer topical support for personally-owned equipment (such as your personal laptop) while you are attempting to use it for instruction, in class. This support is limited to helping connect video projectors and similar equipment, and checking directly involved system settings so that the devices connect properly. Please understand that, for a number of reasons, Lab personnel cannot perform involved support on personally-owned equipment beyond what is decribed here.
- Any of our in-circulation equipment (mobile computer projection or DVD carts, "JamBox" CD players, video cameras, et cetera).
- The Digital Humanities Lab, including the large format printer.
- The ReLANpro student instructional system in the main Lab Practice Theatre.
- The equipment setup in the Qualia Room, and similar areas, such as the Video & Demonstration Lab.