• I need help or training with the equipment in the classrooms. Can you help me?
The Language Laboratory services and maintains the instructional equipment in all
first floor classrooms. We are glad to provide support:
Training: At any point you would like training on the equipment that is in your assigned classroom,
please simply inquire at the Language Laboratory HelpDesk. Our IT and equipment support
specialists, particularly, would be glad to assist you.
On-Call Support: If you need help or support during class, please notify the Language Laboratory,
and someone will assist you as soon as is possible. It is often the case that we
can render service very promptly. In some instances, however, there may be a slight
delay. The Language Laboratory always prioritizes such support requests, and we will
do everything we can to help you, to resolve the problem, or offer an alternative
in the case of a unresolvable malfunction or other problem.
Please note that instructional personnel are free to use their own computing equipment in connection
with the installed projector and other equipment in the classrooms. Lab personnel
can offer initial advice on connection, basic video and/or sound settings, and similar
topical advisories. Our staff cannot, however, provide in-depth computer support
for personally-owned computer equipment.
• I want to check out a JamBox... how long can I keep it?
JamBoxes, like our other in-circulation equipment such as Mobile Computer Carts and
TVs-DVDs or VCRs, are generally only withdrawn for a short time, such as the class
period in which you will use them.
You may have two class periods back-to-back, or separated by an hour, for instance.
It is usually fine to keep the item this entire span if you will by using it; if there
is a significant gap, however, such as a few hours, please return the equipment. We
have a finite inventory, and we must keep our supply at certain levels. In no case should a JamBox, projector, DVD or other piece of mobile equipment be kept all day,
or worse, overnight. Also, equipment is not to be passed on to or exchanged with other
instructional personnel during or between classes.
If you have a special need, such as needing equipment for an extended time for materials
review or grading, please visit with the Director or Assistant Director.
• I want to check out a DVD or video cassette... how long can I keep it?
Again, as above, we assume that materials are withdrawn for the class period for which
they are needed. We do understand, however, that you may need time to review video
materials. You can withdraw video resources, that are not otherwise on some sort of
reserve, for three to five business days. This is also helpful for graduate students
who may wish to withdraw materials they are currently studying.
Longer withdrawal periods are certainly available, please inquire.
• My time is really crunched... can I have my equipment and materials delivered to
The LLL&RC must ask that instructional personnel help themselves in the withdrawal
and transportation of materials and equipment. The Language Laboratory does not currently
have the staff resources to make regular deliveries. Fortunately, the most commonly
used equipment is permanently installed in all classrooms.
• Can I send a student to transport my equipment?
If the student is an employee of CMLL in any capacity, yes. If the student is not
an employee, then no. If there are extenuating circumstances, we can make arrangements with you for a trusted student from your class to help
you transport equipment. This must be done in advance, with the Director or Assistant
Director, and documented with an e-mail or memo. (Please understand there are liability
and access issues, compounded by past problems.)
• I forgot to return my equipment or material... what happens?
The Lab runs periodic checks on its withdrawals, and items considered to be overdue
are investigated. You may receive a polite note asking you to return the item(s);
if the item is needed promptly, we may retrieve it from your office. The Lab may visit
with you about options and strategies if numerous instances of overdue situations
• I want my students to spend certain amounts of time in the Lab or to complete certain
assignments... what are some strategies?
The Language Laboratory strives to encourage all of its patrons—student, staff and
faculty—to make full use of its resources. In the case of students, it is very important
to understand the structure surrounding effective learning in a facility such as the
Please encourage your students to seek specific content, rather than "spend time" in the facility. You can lend guidance to their learning
by asking for certain assignments, stressing content from Lab materials that may appear
on exams, and/or suggesting a specific software title, video or audio lesson. There
are a variety of creative solutions.
Be aware that the Language Laboratory long ago adopted an official policy that it
will not endorse or support, in any fashion, instructions to students by any instructor—junior
or senior faculty—which indicate time accounting as a basis for using the Lab. In
short, please do not indicate to your students something such as "spend one hour per
week in the Lab." The problems and misdirection this can cause are legion, and we
cannot cooperate with such a usage scheme. We would be glad to offer advice or suggestions,
so please visit with us.
• Can students simply study in the Lab?
Undergraduates: The Language Laboratory facility is wholly designed for language studies; it is a
very structured learning environment. All students must check-in to the facility,
and are expected to work on language activities. They are welcome to be in the Lab
as much as they wish, as long as this objective is observed. Depending on spikes in
need for our cubicles, computers and other equipment, the Lab may not be available, or may not be the most appropriate setting for simply
studying. There are a few tables near the front entrance at which students may sit and study
without being checked-in to the facility. Otherwise, they must check-in, and use our
materials and equipment.
Employed Graduate Students/Other Instructional Personnel: Graduate students are invited to use the language facility for studying anytime it
would suit their purpose. This type of usage falls into the category of professional
courtesy. Simply let us know that you would like to have a seat in a cubicle, private
booth, or use a computer, and you are totally welcome. We may ask that you work within
our existing schedules, such as testing and assessment sessions, console groups, and/or
other needs, which may affect availability of certain areas or resources.
• Can the Lab tell me if my students are using the Lab?
Certainly. Every visit to the Language Lab facility is tracked, and we can report
to you either a summary of your students' visits, or provide more detail, such as
individual dates and times of each visit. You can specify the frequency of reports
you would like (bimonthly, and so on) with the Attendance Report Form. If no form is on file, only a final report will be issued at the end of the semester.
Of course, this information is intended to support the general instructional process,
and is not meant to construe "attendance" totals (see number 6 above).
• I want to use the Console, but have never worked with such a system. Can you help
The Language Laboratory will certainly help you. We will provide you training, and
full "backup" support while you are using the system with your class. We provide this
support until you reach a comfort level with using the equipment, then we remain on-call
to help if needed at any point.
We encourage all instructional personnel to explore the possibilities with the central
student console system, and this can be particularly acute for graduate students.
Learning to navigate and implement such language training systems can be a valuable
professional asset—and entry on one's CV—and is becoming more and more desired,
but is especially important if working in language pedagogy of any level.
• Can I put something on reserve in the Lab for my students?
Yes. This can occur with materials owned by the LLL&RC or owned by the instructor.
We will make them available to students with the parameters you specify. Please inquire
at the LLL&RC HelpDesk for more details.
• What if I know of some materials or a video that would be good to have in the Lab?
We have a protocol for receiving the suggestions of faculty and instructors for additions
to our materials collection. We consider your sage input extremely valuable, and appreciate
any suggestions. Due to a number of issues—time constraints, available budgets, and
specific costs—we cannot guarantee that every suggestion will be acquired, although
we do strive to respect every request we receive.
Be aware that we purchase materials related directly to instruction; we do not purchase
materials for faculty research. Any materials purchased by the Language Laboratory
become part of our larger collection, and in no way should be construed as especially
set aside for the requestor.