Support & Training

The LLRC provides support and training for most of the instructional equipment in the CMLL building, including the first-floor classrooms and all Lab areas in the basement. The LLRC's IT Specialist is available during the hours the LLRC is open, and is the primary support contact.

In addition, all HelpDesk Representatives are also trained in providing support and assistance with the broad array of equipment the Lab maintains.

Equipment Support

For technical issues related to the operation of instructional equipment, please contact the LLRC at 806-742-3151 or stop by the HelpDesk (CMLL 19) at your convenience. If the issue occurs during class, please feel free to send a student to request help. If at all possible, the Lab IT Specialist will be dispatched immediately.

In the event that a malfunction cannot be resolved promptly, the LLRC will attempt to provide an expedient alternative. This may include placing temporary equipment in the stead of the non-operating device(s), or offering relocation to an alternative area for the remainder of the class period.

Please be aware that LLRC personnel are glad to offer topical support for personally-owned equipment (such as your personal laptop) while you are attempting to use it for instruction, in class. This support is limited to helping connect video projectors and similar equipment, and checking directly-involved system settings so that the devices connect properly. Please understand that, for a number of reasons, LLRC personnel cannot perform involved support on personally-owned equipment beyond what is described here. For further support for personal devices, please contact IT Help Central, a local computer shop, or the device's manufacturer.

Training

The LLRC is glad to provide training on any of our equipment, and encourages all instructional personnel to utilize this service. We are happy to assist you with training on:

• Any of our in-circulation equipment.
• The Sanako student instructional system in the main Lab Practice Theatre.
• The equipment setup in the Qualia Room, Video & Demonstration Lab, and class rooms.

 Please contact the LLRC to schedule training and we will be happy to help you!