Texas Tech University

Blackboard Support

Texas Tech University upgraded to Blackboard Learn 9.1, and Worldwide eLearning is committed to helping faculty and instructors explore these Blackboard features, develop quality online courses and take advantage of more opportunities to engage students online.

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Support and Training

Detailed instructions, FAQs, tutorials, troubleshooting tips and more.

Instructors: Texas Tech University Blackboard Support email blackboard@ttu.edu or call 806-742-5933. 

For 24-hour faculty Blackboard technical support, please call (844) 897-0537 (Toll-Free) or (806) 853-5153 (local) to chat with a support specialist.

Also, for assistance with the design and development of your Blackboard online or blended courses, our Instructional Design (ID) team is here to help you.

Visit our Instructional Design website for additional resources, or email the Instructional Design team for a consultation.

Students: For assistance with sign-in problems, browser errors, and other technical difficulties, please contact IT Help Central at (806) 742-HELP, email them at ithelpcentral@ttu.edu, or visit the IT Help Central Website. If you encounter difficulties with the Blackboard course content or tools, please contact your instructor and if needed, the instructor can initiate a request for assistance with Blackboard Support to resolve the issue by emailing blackboard@ttu.edu or by calling (806) 742-5933.

Attention Blackboard Faculty

TTU Transition to Top Hat: Turning Point Solution No Longer Available in Blackboard

As announced to campus last fall and this spring, Texas Tech University has transitioned to a single response ware system, Top Hat, as a result of petitions and concerns raised by the Student Government Association (duplicative systems and charges to students).  Top Hat is now available at no cost to all faculty and students, fully integrated with Blackboard, and can be easily used for attendance, polling, and student engagement.  We worked with faculty to migrate from other platforms, includingTurning  Point, and beginning Friday August 5th, 2022 at 6:00 am, Turning Point will no longer be available in Blackboard.  If you have questions about Top Hat or need assistance, please contact Robert Ward (rob.ward@ttu.edu). For other online learning questions, please contact TTU eLearning (elearning@ttu.edu). Please  monitor TechAnnounce for additional Top Hat preparation and training sessions in the near future.

NCAA Compliance

Compliant with NCAA requirements, athletic academic advisors have "observer" access in Blackboard for their student-athletes. Observer access provides limited view-only course progress and performance information. If you have any questions, please contact the Office of the Provost: eLearning & Academic Partnerships at elearning@ttu.edu.