Services
Services provided to partners include:
*Maintain and develop Data Warehouse and Data Marts
- HRIS Data Store
- FIS Data Store
- Any other specialized data marts (i.e. Budget reporting)
- Decision Support Services
- Report Building for Finance, Human Resources, Procurement and Budget
*ERP Functional Support
- Coordinate with IS and our partners' units for installation of new releases (patches and upgrades)
- Testing of TCC modifications applied to new releases
- Distribution of product documentation
- Coordinate with other partners' units, develop HRIS & FIS data dictionaries
- Administer security access to computer systems
Facilitate Information Management
- Facilitate information/knowledge sharing between our partners and the System CIO and TTU CIO
*Resource Center
- Coordinate campus communication via college and division representatives
- Provide campus communication via Town Hall Meetings, Newsletters, Administrator Meetings and TechAnnounce
- Provide Senior Administrators Council with periodic updates
- Communicate Enterprise System Status
- Provide crosswalks and code charts
- Maintain a Knowledge Base
- 742-KNOW (742-5669) - Information resource hotline
- AFISM.2Know@ttu.edu Information resource e-mail
- Develop documentation for new releases
Technical Support
- Procurement of hardware/software - Help construct IT budget for our partners
- Helpdesk to "triage" efficiently functional and technical issues to correct entities (i.e. Our partners, AFISM, Systems IS, and TTU IT)
- Desktop services - Installation of software, installation & maintenance of hardware, training & security of desktops Virus & intrusion detection & prevention for the LAN using email virus scanners & development & maintenance of an internal firewall
Training
- Provide recurring Finance, Human Resources, Procurement, and Report Training
- Support online learning via training materials, job aids and video tutorials
- Provide online registration for training sessions
Web Assistance and Development for our partners
- Manage several centralized web sites
- Maintain and develop our partners' different web applications
*These services may also be offered to the campus community please contact AFISM for more details.