1: A few minutes before your scheduled appointment time, click the link provided by your advisor (go.ttu.edu/advising-pphc) to "check-in."

2: As you join the PPHC Advising Waiting Room in Blackboard Collaborate Ultra, please use your first and last name (if prompted), and give permission to access your microphone at minimum.

3: Wait for your advisor to move you into their virtual office. Please note: this is a shared space.

Online Video Conference Appointment Recommendations:

While you can join a video conference appointment via your smartphone, we recommend a laptop or desktop computer or tablet if at all possible.

Some browsers require access to your microphone to play audio, even if you don't plan to speak. You will also have the option of making your video available.

We have found the Google Chrome browser to be the most consistent user experience compared to other browsers. Microsoft Edge has been the least consistent.

In the bottom-right corner when you sign in, click the purple tab, then click the gear symbol to find the "Audio and Video Settings" to enable your microphone and video.

Close unnecessary windows or tabs, especially those streaming media and silence any outside audio, as these can disrupt the appointment connection.

1: At your scheduled appointment time, call 806-742-3078. You will be connected with your advisor as soon as they are available.

2: If disconnected at any point during a phone appointment, please call back as soon as you are able.

3: If new questions arise after your phone appointment, you are welcome to schedule another phone appointment.

Phone-in Advising Recommendations:

To reduce wait times, please do not call in early. Your advisor will likely be working with other students up to your scheduled appointment time and may not be available earlier than scheduled.

It can be helpful to have a laptop or tablet logged in, plugged in, and ready to use for reference during your phone appointment.

If you are unable to reconnect over the phone, please email your advisor to let them know and reschedule if necessary.

Please do not drive or respond to other calls/texts while calling in for your advising appointment.

Check your @ttu.edu email for updates before and after your appointment.

Make sure you are in a confidential and distraction-free environment.

Make sure that you have a stable internet/phone connection available for your appointment.

Treat virtual advising appointments like regular, in-person appointments:

> Be on-time (if you are more than 10 minutes late, you will be asked to reschedule)

> Be prepared with questions and note-taking materials

> Be appropriately dressed if sharing video

If others will be present during your phone or online advising appointment, please inform your advisor and ensure that all in attendance are properly documented as approved for academic records release on your current FERPA Waiver Form.

Students should still schedule appointments with their assigned PPHC Advisor via Strive.ttu.edu. The only difference is that students will note their preferred method of connecting with their advisor in the comments section when scheduling their appointment; just put "online" or "by phone."

The PPHC Team is keenly aware of how much has changed and how fast things can change. Please follow CDC Guidelines for your health and well-being, check your @ttu.edu email regularly, and reach out for assistance whenever it is needed.