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Announcements

2/5/2026: We are happy to announce that we are extending our discount on therapy services for TTU/HSC faculty and staff to all household members of the TTU/HSC employee! We have current openings for both child and adult therapy clients, and will be able to get most new clients in within 1-2 weeks (dependent on presenting concern). Our adult ADHD and learning disability assessment waitlists are closed at this time; all other assessments have a ~2-5 month wait list. Please call us for more information or a more specific time frame for a particular service.

Our Mission

The mission of the TTU Psychology Clinic includes providing excellent training opportunities for clinical and counseling psychology doctoral-level graduate students while serving Lubbock and the greater West-Texas area with affordable psychotherapy and psychological assessment services. We are committed to providing professional, quality, and confidential services to children and adults from diverse backgrounds, practicing the highest standards of multicultural competence of valuing and respecting individuals’ unique experiences. We also strive to contribute to the growth and dissemination of clinical research and evidence-based practice.

About Us

The Psychology Clinic is housed within, and operated by, the Department of Psychological Sciences. It is the primary training facility for graduate students in the Counseling and Clinical Psychology Ph.D. programs at Texas Tech University. The clinic is staffed by advanced doctoral students under the supervision of faculty members of these programs. Both of these programs are accredited by the American Psychological Association (APA Office of Program Consultation and Accreditation, 750 First Street, NE, Washington, DC 20002-4242; 202-336-5979). The Psychology Clinic strives to offer high quality and cost-efficient services to our clients. We value and respect the multiple identities and communities with whom we work. Services are confidential and personalized to meet the particular need of each client. The director of the clinic is Dr. Megan Thoen, who is a licensed psychologist and Texas Tech alum.

Referrals

Clients may be self-referred or referred by medical, clerical, educational, or other mental health agencies in the region. For referrals, please include the type of service requested in the referral (e.g., individual therapy, ADHD testing, etc.). Please note with any referral, the potential client will be contacted for placement on our waitlist. To place someone on the waitlist, you can call our office at (806) 742-3737.

Medical Records Requests

Texas law requires that requests for mental health records be in writing.  In order to obtain your records, or your child’s records from the Psychology Clinic, please call us at (806) 742-3737 to provide more information about your request so we can provide you the correct form(s) to be completed for us to fulfill the request. Requested records will be provided within 15 business days.

If you are requesting a copy of records for a person who is not yourself or your child, state and federal law require that you provide either a Court Order or an Authorization signed by the person (or parent/guardian of the person) whose records you are requesting.  See 45 C.F.R. §164.512(e); Texas Health & Safety Code §611.004, §611.0045, §611.008.

INSTRUCTIONS FOR ATTORNEYS AND DOCUMENT COMPANIES:

A subpoena alone is not sufficient to compel the disclosure of confidential counseling and billing records or “Protected Health Information” (PHI) under the Health Insurance Privacy and Portability Act Privacy Rule (HIPAA), 45 C.F.R. Chapter 164.  

For mental health records or information that are requested or subpoenaed in litigation (including court testimony), HIPAA allows a covered entity (such as the TTU Psychology Clinic) to disclose PHI in the course of any judicial or administrative proceeding as follows:

1. 1. In response to an order of a court or administrative tribunal; or
   2. Where the individual (or parent) is a party to the proceeding, he/she knows that the request for his/her PHI has been made, and does not object.

45 C.F.R. §164.512(e).  An Authorization from the individual or parent is the kind of document that will satisfy the second option.

NOTE:  If the client or parent has indicated that they do not want their records released, a “Statement of Assurance” will not be accepted, and an Authorization or Court Order will be required.

Concerns or Complaints

You have a right to have your complaints heard and resolved in a timely manner. If you have a question, complaint, or concern with Clinic personnel or procedures that cannot be resolved with your therapist, please contact your therapist’s supervisor, or the clinic director by calling the Psychology Clinic at 806-742-3737.

If we cannot work things out to your satisfaction, you may file a complaint with our licensing board:                                                                                                                                      Texas Behavioral Health Executive Council                                                                                                                                                                                                                                                                    1801 Congress Avenue, Suite 7.300                                                                                                                                                                                                                                                                                  Austin, TX  78701                                                                                                                                                                                                                                                                                                                              Telephone:  1-800-821-3205                                                                                                                                                                                                                                                                                                  Link to Complaint Form:  http://www.bhec.texas.gov/wp-content/uploads/2020/07/BHEC-Complaint-Form.pdf

If you have a complaint concerning the HIPAA Privacy Regulations, you may contact the U. S. Department of Health and Human Services, Office for Civil Rights, at:  OCRMail@hhs.gov. 

If you believe that you have a Consumer Complaint regarding the privacy and security of your health information, you may contact the Texas Office of the Attorney General and file a consumer complaint by clicking this link: https://www.texasattorneygeneral.gov/consumer-protection/health-care/patient-privacy

Hours Of Operation

Monday: 8:30 a.m. – 5:00 p.m.
Tuesday: 8:30 a.m. – 8:00 p.m.
Wednesday: 8:30 a.m. – 8:00 p.m.
Thursday: 8:30 a.m. – 3:30 p.m.; 5:00 p.m. – 8:00 p.m.*
Friday: 8:30 a.m. – 5:00 p.m.

*The clinic is closed from 3:30 p.m. – 5:00 p.m. on Thursdays so that students may attend professional development workshops and colloquiums.

During semester breaks, the clinic is closed between 12:00 p.m. and 1:00 p.m., and only open one weeknight as staff are not available to provide additional coverage of the front office. Clinic hours are subject to change during the summer semesters.

The clinic operates for a 12-month period and is closed on university holidays and on weekends. The clinic is also closed during times the TTU campus is officially closed. If Texas Tech University closes or is delayed due to inclement weather, the Psychology Clinic also will close/delay.

Location

Texas Tech Plaza
1901 University Avenue, Room 103
Lubbock, Texas 79410

Texas Tech Plaza is located on the southeast corner of 19th Street and University Avenue. You may park anywhere in the lot. Enter the building through the glass doors (see map below) and the clinic is up the stairs on the left. Wheelchair-lift access is also available.

 

Contact Us

Telephone: (806) 742-3737
Fax: (806) 742-3799
Email:psychology.clinic@ttu.edu 

Mailing Address:
TTU Psychology Clinic
Box 42051
Lubbock, TX 79409-2051