Raider Success Hub (RSH) is an inclusive, collaborative and accessible environment intentionally geared toward student success and retention. RSH offers a more connected experience between academic staff, faculty and students through:

• Enabling a holistic, student-centered approach to student success and retention.
• Sustaining support and engagement from campus leaders.
• Embracing a variety of methods to create clear and consistent communications.

RSH Help Center

Need help? Submit a support ticket through the RSH Help Center.

Training

There are multiple training opportunities for faculty and staff including instructor-led training, self-paced training and drop-in help sessions. Students are able to view training guides and videos.

Students will be able to use RSH to connect with their success team comprised of academic advisors, success specialists and career advisors through multi-channel communication methods such as SMS and LiveChat. They will be able to get a 360° view of their:

• academic status
• alerts
• success plans
• advising and registration information
• deadlines and course schedule

Faculty and staff will be able to make connections with student populations at the exact moment students need it with features including:

• appointment management
• Outlook integration
• customized student lists
• file uploading and sharing
• multi-channel communication (SMS, Email, LiveChat)

RSH will enable academic staff to do the following:

• Increase targeted interventions.
• Provide tailored, consistent academic student support.
• View assigned advising population and student information such as attendance, holds, GPA and FERPA information.
• Track student departures and re-engagements.
• Use robust reporting methods to view metrics that help assess student success.

Raider Success Hub was envisioned and built with values that shaped a more connected experience to help all students persist.

Inspire Resourcefulness: We challenge the status quo and look at issues from new angles to solve problems in interesting ways. Our approach is to find ways to multiply resources by being creative and persistent.

Champion Individualization: We believe that developing and delivering a customized experience is a core driver in helping each student, each staff member, achieve their personal goals.

Deliver Quality: We promise to deliver the highest quality in every aspect of our work. We have quality in our processes, our people, and our technology.

Embrace Openness: We listen to the ideas of others and encourage an open dialogue. We are committed to being open, honest, and transparent in all we do.