Texas Tech University

Training & Support

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RSH Training Overview

An important part of Texas Tech's culture is giving every employee like you, regardless of your location or ability, an equal opportunity to continually learn the skills you need to thrive. Your success depends on having a growth mindset, and we want to prepare you for whatever the future holds.

We'll be leveraging different training platforms and training methods to provide learning experiences that work best for you. You have the freedom to participate in as many of the different training opportunities as you would like.

Learning Tool Purpose
HR Cornerstone Registration for Instructor-Led Training (ILT).
RR360 Trails Self-paced Raider Success Hub and Salesforce learning resources.
Quick Guides PDF Documents for with brief instructions on using specific features.

Instructor-Led Training (ILT)

Instructor-led training (ILT) enables us to provide personalized and hands-on learning directly to you— whether delivered virtually or in person. ILT makes it easier for you, as a learner, to participate and ask clarifying questions. 

Training Sessions Available for Registration:

    • RSH Appointments
    • RSH Communication
    • RSH Alerts
    • RSH Tasks & Success Plans
    • RSH Existing Reports & Dashboards
    • RSH Appointment Campaigns (Coming Soon)

 

Our guided sessions will take you from Beginner to Expert focusing on key RSH features listed below:

*Subject to Change

  RSH Appointments RSH Communication RSH Alerts RSH Tasks & Success Plans
Beginner Intro to RSH Appointments Intro to RSH Communication Intro to RSH Alerts Intro to Tasks & Success Plans
Proficient Calendar Sync & Sharing Log Calls and Post Updates Create Alerts Create Tasks
Advanced Appointment Settings Email and Text Messaging Collaborate with Alerts Create Success Plans
Expert Appointment Management Live Chat and ChatBot Manage Alerts Manage Tasks & Success Plans
Innovator Workshops will be offered at key points in the semester and can be scheduled upon request.

 

 

 

Register Now for Instructor-Led Training!

Be sure to register for our upcoming RSH Training sessions through the HR Cornerstone system! 

After logging into Cornerstone:

  1. Click on “Library”
  2. Search for the Raider Success Hub training you would like to register for (training names listed above in the dropdowns).
  3. Click on the “Request” button for the date and time you wish to attend.

Trouble Registering? Email hrs.systems@ttu.edu 

RR360 Trails Training Site

RR360 Trails, the Raider Success Hub (RSH) asynchronous learning platform, is now available. This interactive, self-paced learning experience will allow Raider Success Hub users to learn more about RSH and Salesforce.

Self-paced learning allows you to access training materials at your own pace, meaning that you can focus on things that you find challenging and breeze past things that you already know. This minimizes style of learning and promotes greater efficiency.

Log in today to begin learning how to navigate Raider Success Hub and RR360 Trails, how to find help when you need it and more. This gamified learning experience will allow you to complete quizzes and earn badges, paving your way to a successful experience in RSH.

🔥 New trails will be added regularly to enable users to skill up and become well-versed in how to efficiently use Raider Success Hub.

How Do I Log In?

  1. Visit https://texastech.my.trailhead.com
  2. Click the Log in with Employee button
  3. Log in using your eRaider credentials

    Log in with eRaider

  4. Go to the ‘Trails' tab and select the ‘Red Raider 360' trail
  5. Click on each Module and complete each Unit. Note: Units are marked complete when you finish the quiz at the end
 

Quick Guides for Instructors

Our Quick Guides focus on the most common features for Instructors.  These guides exist to help users set up and start using the basic Raider Success Hub functions as quickly as possible, and include easy-to-understand illustrations.

However, we still recommend attending an Instructor-Led Training to get a more robust understanding of the navigation and all the features of Raider Success Hub.

Read our Quick Guides

Hub Office Hours

Join us every month for Hub Office Hours, where we will be available to provide you with the support you need. Sign up ahead of time through Cornerstone or just show up during the time block! Bring any and all questions you have about Raider Success Hub.

When: Once a month on Thursdays from 1:00 p.m. - 2:00 p.m. (CST)

    • Janurary 11
    • Feburary 15
    • March 14
    • April 11
    • May 16

Where: Zoom Meeting

Visit our RSH Help Center if you are encountering an error or have a specific Issue.

Raider Success Hub