Raider Success Hub Summit

Wednesday, Feb. 11, 2026 | 9 AM – 3 PM | Student Union Building Ballroom

Every note you add, every alert you review, and every connection you make in Raider Success Hub (RSH) represents more than a task. Behind each action is a student navigating questions, challenges, and decisions.

The Raider Success Hub Summit provides an opportunity for staff and faculty to learn together, exchange ideas, and explore how intentional use of RSH helps students feel seen, supported and connected during key moments that shape their academic journey. By sharing best practices and learning from one another, the summit strengthens how RSH is used across campus—driving efficiency, growth, and meaningful student outcomes. Whether you use RSH daily or are still learning how it fits into your role, this event will help you maximize the technology in ways that best support student success! 

Event Schedule

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The 2026 RSH Summit features interactive sessions and breakout discussions focused on student impact and best practices across campus. Attendees will have time throughout the day to connect with colleagues, and breakfast and lunch will be provided.

9:00 – 9:30 a.m.  |  Check-In & Breakfast
Check-in at the Red Raider Lounge room, grab breakfast, and connect with colleagues upon arrival.

9:30 – 10:10 a.m.  |  Welcome & Opening Session  |  The Student Experience in RSH
Experience Raider Success Hub from a student's perspective. This session walks through the student portal and key moments across the academic year, showing how alerts, notes, referrals, and follow-up shape the student experience.

10:10 – 10:20 a.m.  |  Remarks By Dr. Mitzi Lauderdale

10:30 – 11:20 a.m.  |  Breakout Sessions
Choose one of the following sessions:

• From Insight to Connection: Creating Alerts That Lead to Student Support (Faculty Fundamentals)
  • Lubbock Room  |  Presentation by: Jeremy Norman
• Making It Easy to Get Help: Appointment Availability in RSH 
  • Senate Room  |  Presentation by: Blake Jones
• RSH Data Foundations: How Data Is Structured in RSH
  • SUB Ballroom  |  Presentation by: Ashley Ross

11:30 a.m. – 12:20 p.m.  |  Lunch
Enjoy lunch in the ballroom and take time to recharge and connect with colleagues.

12:30 – 1:20 p.m.  |  Breakout Sessions
Choose one of the following sessions:

• From Alert to Action: How Student Success Specialists Turn Insight Into Impact 
  • Lubbock Room  |  Presentation by: Jeremy Norman & Viviana Gomez
• Documentation That Matters: Interaction Summaries, Referrals, and Shared Understanding
  • Senate Room  |  Presentation by: Allie Shelton & Britiany Fraire 
• Using RSH Reports: Customizing Filters and Views for Your Needs 
  • SUB Ballroom  |  Presentation by: Leah Snowden & Antonio Gonzalez

1:30 – 2:00 p.m.  |  Putting It All Together: Coordinated Support in Action
Reflect on shared themes and best practices, and explore how consistent use of RSH strengthens coordinated student support and turns insight into action.

2:00 – 3:00 p.m.  | Networking  |  Dr. Todd Chambers
Celebrate the day, network with colleagues, and visit designated areas in the ballroom for questions and hands-on RSH support.

FAQS

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