Credit Card Service Fee

Texas Tech is committed to providing students and their families a range of options for paying their educational expenses. For many years, we have accepted credit cards as a form of payment, and as a result, have paid the associated processing charges imposed by credit card companies on those transactions. As the use of credit cards for making payment has increased, the transaction fees assessed have become extremely expensive for the university. Therefore, a service fee on credit card transactions in the amount of 2.00% ($3.00 minimum service fee) of the credit card payment will be charged by Texas Tech’s third party processor, Touchnet PayPath®.

A service fee program will be implemented beginning December 12, 2016 and will apply to student account payments made via credit card on or after that date.

The University will continue to provide the following payment methods that will not incur the service fee:

  • Debit Cards or E-Checks
  • Paper Checks
  • Cash
  • Money Orders
  • Cashier's Checks
  • Traveler's Checks and
  • Business Checks

Read a message regarding the upcoming changes from Texas Tech Chief Financial Officer, Noel Sloan.

If you have any questions about this change or any of the payment options available, please contact Student Business Services.

More Information

What credit cards are accepted at Texas Tech University for student account payments?

toggle

Texas Tech accepts Visa, MasterCard, Discover and American Express. Beginning December 12, 2016, credit cards may only be used to pay student accounts through the online eBill portal. Credit card payments by telephone or at the cashiering windows in the Student Financial Center will no longer be an available option.

Is there a way I can avoid paying a service fee?

toggle

Yes. You may avoid the 2.00% service fee by paying online using an electronic/web check or debit card. You may also mail a check to

Student Business Services
Box 41099
Lubbock, TX 79409
Or visit us in person in the Student Financial Center at 301 West Hall (as mentioned above, credit cards will no longer be accepted in the Student Financial Center). Please remember to include the student ID number on all checks.

NOTE: Mailed payments must reach Student Business Services at least 24 hours in advance of the payment deadline to ensure adequate time for processing.

Is the service fee refundable?

toggle

No. The service fee is not refundable, even if the payment to which it relates is cancelled, refunded, credited, or charged back.

If I use my debit card to pay my student account charges, will I be charged a service fee?

toggle

No, as long as you choose the debit card payment option within the online eBill portal, bank issued debit cards will not be subject to the 2.00% fee. Debit cards will continue to be accepted in the Student Financial Center.

Will I be able to schedule payments using my credit card as a saved payment method?

toggle

No. Beginning December 12, 2016, students and authorized users will no longer have the ability to schedule payments or save credit card information as this payment type now uses a separate third party processor.

Will the service fee that I am charged be included on my student account breakdown and statement?

toggle

No. The service fee is a fee assessed by our third party processor, Touchnet PayPath®, in addition to the payment for student accounts. The service fee will not appear on your student account or on your Texas Tech University Student Account statement. You will receive notification that the online payment was processed successfully, and it will show the amount of payment, the amount of service fee and the total payment amount.

How will my student account payment and service fee payment appear on my credit card statement?

toggle

Two separate transactions will appear on your credit card statement. One transaction for the student account payment and one transaction for the service fee.

Are other Universities charging a service fee for credit card transactions?

toggle

Yes. Credit card service fees are not unique to Texas Tech University. Many other schools in the state of Texas charge service fees for credit card transactions.