Frequently Asked Questions
Attention Counselors: TTU K-12 has worked diligently to update processes and improve our internal operations as well as the performance and services we provide to TTU K-12's parents, students, and external partners.
The TTU K-12 call center can provide admissions support, answer basic technical support and registration questions, and assist with our marketing efforts to enroll new students into one of the TTU K-12 programs: full-time, supplemental, CBE, or partner. The call center will also provide support, including Blackboard support, to our K-12 teachers and counselors.
We have also launched a new self-help website/portal that includes FAQs and a live chat feature. To utilize the new support portal, please go to studentservices.k12.ttu.edu. You can reach the call center by dialing (800) 692-6877.
How do I create a new account?
Counselors who do not have an account and would like to create an account, please e-mail us at firstname.lastname@example.org with your first name, last name, e-mail address, and school information. Once verified, an account will be created along with instructions on accessing the portal.
How do I access the TTU K-12 Portal?
To access the Counselor Portal, please go to ttu.focusschoolsoftware.com/focus/. From the login screen as shown below, enter your username and password and click "Log in".
(Image of TTU K-12 Focus Portal provided below)
After successfully logging into the portal, you will be taken to your dashboard. The dashboard is your starting point for viewing student count and student information, your profile, accessing reports on course grades and student activity, and contacting TTU K-12.
(Image of TTU K-12 Portal dashboard provided below)
How do I reset my password on the TTU K-12 portal?
To reset your password, please click on “Preferences." On the right-hand menu, please select the “Password” tab:
(Image of TTU K-12 Portal dashboard provided below)
The rules for creating a new password are:
- passwords must be at least 9 characters long,
- must contain a mix of upper- and lower-case characters,
- have at least 1 numeric character,
- have at least 1 special character.
The password-change dialogue will display a warning message in red until the typed-in password meets all the requirements.
How do I contact TTU K-12 Student Services?
TTU K-12 Student Services may be contacted at 1-800-692-6877 or by accessing the search feature from the portal homepage.
(Image of TTU K-12 Portal Dashboard with red arrow pointing to Student Services hyperlink, provided below.)Return to Menu
Navigating the Portal
How do I view my active students?
From the dashboard screen, active students will be listed on the left-hand side. Clicking on the student name will allow you to view students' information, their grades, class schedule and any forms that may need to submit. If an active student is currently not showing on your dashboard, please have the student submit a “Change of Information” request. Once the request has been submitted, your student should be available in the portal.
(Image of TTU K-12 Portal dashboard with red arrow pointing to example of active student, displayed below.)
How do I view a student's contact information and other demographics?
Clicking on "Child Info" will allow you to view the student's information to confirm address and contact information is correct; which advisor is currently assigned to them, and; their demographics information and current enrollment information. (Image of example of Child Info displayed in the portal, provided below.)
How do I view my student's overall grade for an enrollment?
Clicking on "Grades" will allow you to view your student's overall grade for an enrollment.
(Image of Child Info displaying example of Grade information, provided below.)
How do I view a student's overall course history and/or printable grade report?
Clicking on "View Detailed Report" will allow you to view an overall course history as well as the ability to print out a "grade report."
(Image of Child Info with "View Detailed Report" link highlighted in yellow, provided
(Image of Child Info displaying Course History tab, provided below.)
How do I view a student's current enrollments?
Clicking on "class schedule" will show any current enrollments that the student has:
(Image of Child Info displaying Class Schedule tab provided below.)
How can I submit the Full-time Students Online Application or update a student's information who has moved but has not updated their information?
Clicking on Forms Summary will allow you the option to either submit the Full-time Students Online Application, or update the student's information if the student has moved and they have not updated their information.
(Image of Child Info displaying Forms Summary information, provided below.)Return to Menu
Accessing & Navigating Blackboard
How do I access Blackboard from the TTU K-12 Portal?
To access Blackboard, on the portal page, please select “sign into Blackboard.”
(Image of TTU K-12 Portal dashboard with red arrow pointing to "Sign into Blackboard" hyperlink, provided below.)
How do I access the Parent Dashboard in Blackboard?
Once you are in Blackboard you will click the Parent Dashboard link in the Tools menu on the left side of the Blackboard Home Page.
(Image of Blackboard home page with red arrow pointing to Parent Dashboard link in the Tools menu, provided below.)
Blackboard Parent Dashboard
(Image of Blackboard Parent Dashboard with red arrows pointing to Status, Username, Number of Classes and Last System Access Columns, provided below.)
How can I view all of my student's courses in the Parent Dashboard?
If they have more than one course enrollment, you will see them listed on the next page where you click the drop-down list and click Observe.
(Image of Parent Dashboard Detail page displaying drop-down menu to observe a student, provided below.)
How do I view my student's grades in Blackboard?
To view your student's assignment grades, from the Course Home Page click the My Grades link in the left menu.
(Image of Blackboard Course Home Page with red arrows pointing to My Grades link and Home Page, provided below.)
What options do I have when viewing my student's assignments in Blackboard?
You can view All, Graded, Upcoming or Submitted assignments by selecting an option at the top of the My Grades page. You can also change the order in which they are viewed using by selecting an option from the "Order by" drop-down menu.
To observe another student, click the My Institution link on the top menu bar and you will be returned to the Blackboard Home Page. Click the Parent Dashboard to be taken back to your student list to select another student to observe.
(Image of Blackboard, My Grades page with red arrows pointing to My Grades menu option, viewing options, "order by" drop down menu and My Institution link, provided below.)Return to Menu