Texas Tech University

TTU K-12 Portal - Counselor FAQs


Attention Counselors: TTU K-12 has worked diligently to update processes and improve our internal operations as well as the performance and services we provide to TTU K-12's parents, students, and external partners.

The TTU K-12 call center can provide admissions support, answer basic technical support and registration questions, and assist with our marketing efforts to enroll new students into one of the TTU K-12 programs: Full-Time, Supplemental, CBE or Partner. The call center will also provide support, including Blackboard support, to our K-12 Teachers and Counselors.

We have also launched a new self-help website/portal that includes FAQs and a live chat feature. To utilize the new support portal, please go to studentservices.k12.ttu.edu. You can reach the call center by dialing (800) 692-6877.


How do I create a new account?

Counselors that do not have an account and would like to create an account, please e-mail us at ttuk12@ttu.edu with your first name, last name, institutional e-mail address and school information. Once verified, an account will be created along with instructions on accessing the portal. You will receive your credentials by email. Please allow up to two working days for processing.

How do I access the new TTU K-12 Student Information System (SIS) - Focus?

To access the Counselor Portal, open a Web browser and navigate to the TTU K-12 Focus Portal.
From the login screen as shown below, enter your username and password and click "Log in".


focus portal 

After successfully logging into the portal, you will be taken to your Dashboard. The Dashboard is your starting point into viewing student information for current and former students from your school, your profile, student course grades, and contacting TTU K-12.

Focus Counselor Dashboard

How do I view my active students?

From the Dashboard screen, active students will be listed on the left-hand side. Clicking on the student name will allow you to view student's information, their grades, class schedule.

Focus Counselor Student Schedule

Clicking on "Child Info" will allow you to view the student's information to confirm Address and Contact information is correct. Advisor(s)/counselor(s) currently assigned to them. Their demographics information, their current enrollment information.

Focus Counselor Student Info

Clicking on "Grades" will allow you to view your students overall grade for an enrollment..

Focus Counselor Student Grades

How do I access the course grade report?

Clicking on "View Detailed Report" will allow you to view an overall course history as well as the ability to print out a "grade report".

Focus Counselor Grade Detail 1


Focus Counselor Grade Detail 2

Focus Counselor Student Schedule

How do I reset my password on the TTU K-12 portal?

Users have 5 attempts to login before their account becomes locked. If your account gets locked out, please wait 2 hours before trying again.

To reset your password, please click on "Preferences". On the right-hand menu, please select the "Password" tab:

Focus Counselor Password

After you reset your password a dialog box will appear, and you will be asked to create and confirm your new password.

The rules for creating a new password are:

  • passwords must be at least 9 characters long,
  • must contain a mix of upper- and lower-case characters,
  • have at least 1 numeric character,
  • have at least 1 special character.

The password change dialog will display a Valid Password message when the typed  password meets all the requirements.


How do I contact TTU K-12 student services?

TTU K-12 Student Services may be contacted at 1-800-692-6877 or by accessing the search feature from the portal homepage. If you change schools or need an account for an additional school, please email us at ttuk12@ttu.edu so we can make the necessary changes to your account.

Focus Counselor Support



How do I view my students in the LMS (Learning Management System)

If you need to check your student's progress or view their assignment grades, click the LMS button on the left menu option and you will be taken directly into Blackboard.

Counselors will be able to access current student's work in Blackboard until 15 days past the completion of their course. You can download a grade report from your Focus Dashboard. To access Blackboard, on the portal page, please select "sign into Blackboard"

Focus Counselor LMS

Blackboard Home Page

Once you are in Blackboard you will click the Parent Dashboard link in the Tools Menu on the left side of the Blackboard Home Page.

blackboard home

Parent Dashboard

If you have multiple students you will see them listed by username, number of classes, and last system access. To observe a student click their username.

Current students will be listed for up to 15 days after the completion of their course. After the 15 day grace period allowed for reviewing work and grades in Blackboard, access will be removed. A Final Course Grade Report will be available from inside your Focus Dashboard.

You must select the student you are looking for in order to "Observe" their coursework.

blackboard student list

If they have more than one course enrollment you will see them listed on the next page where you click the drop down list and click Observe.

blackboard student courses

Course Home Page ->My Grades 

To view your student's assignment grades, click the "My Grades" link in the left menu option.

blackboard course home

You can view All, Graded, Upcoming, or Submitted assignments. You can also change the order in which they are viewed using the Order by drop down menu.

blackboard gradebook

To observe another student, click the My Institution link on the top menu bar and you will be returned to the Blackboard Home Page. Click the Parent Dashboard to be taken back to your student list to select another student to observe.

Hide Contact Us

Please enter the information below and a representative from TTU K-12 will contact you shortly.

If the form fails to load, it can be viewed here.