Texas Tech University

TTU K-12 Portal - Counselor FAQs

Attention Counselors: Over the past year, we have worked together to update processes and improve not only our internal operations but also the performance and services we provided to TTU K-12's parents, students and external partners. This work included a "deep dive" assessment of our TTU K-12 internal call center during which we looked at response times, services provided and overall satisfaction of service to our stakeholders.

After completing this review, we decided to enhance the services provided by our call center to deliver more extensive customer support to our TTU K-12 community. This upgraded call center will allow for a more streamlined, efficient and consistent process for addressing our community's needs.

Today, August 1, 2018, I am pleased to announce that the new 24/7 TTU K-12 call center is live and ready to provide admissions support, answer basic technical support and registration questions, and assist in with our marketing efforts to enroll new students into one of the TTU K-12 programs: Full-Time, Supplemental, CBE or Partner. The call center will also provide support, including Blackboard support, to our K-12 Teachers and Counselors.

We have also launched a new self-help website/portal that includes FAQs and a live chat feature. To utilize the new support portal, please go to studentservices.k12.ttu.edu. You can reach the call center by dialing (800) 692-6877.

How do I access the TTU K-12 Portal?

Open a Web browser and navigate to https://portal.ttuk12.ttu.edu
From the login screen as shown below enter your username and password and click "Log in".

counselorfaq_1 

After successfully logging into the portal, you will be taken to your Dashboard. The Dashboard is your starting point into viewing student count and student information, your profile, accessing reports on course grades and student activity, and contacting TTU K-12.

counselorfaq_2

How do I view my active students?

From the Dashboard screen, go to the left-hand menu, and click on "View All Students" to view your active students and additional student-related information.

counselorfaq_3

After clicking on "View All Students" link, from the "Search Results" screen, you can use the buttons on the grid to "View Details" for additional student-related information.

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After clicking "View Details", student-related information appears including the student's name, instructor information, enrollment dates, completion dates, Assignment Average, Final Exam Grades, and Final Course Grade.

counselorfaq enrollment details

How do I access the course grade report?

To access the course grade report from the TTU K-12 Portal, go to the left-hand menu, and click on "Course Grade Report". This link will take you to the Course Grade Report screen that enables you to select the course name, school name, and enrollment status that meets the required criteria for your report output. Click the "Submit Report Request" button to view the grid that displays the report content.

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Here is an example of the Search Results grid that includes student information, enrollment dates, completion dates, along with the final Course Grades on the grid. You may view additional student-related information when you click on "View Details".

counselorfaq_7

After clicking "View Details", student-related information appears including the student's name, instructor's name, enrollment dates, completion dates, lesson grades, along with the Final Exam Grades on the grid.

counselorfaq enrollment details

How do I access the student activity report?

To access the student activity report from the TTU K-12 Portal, go to the left-hand menu, and click on "Student Activity Report". This link will take you to the Student Activity Report screen that enables you to select the school name, student name, course name, and enrollment status that meets the required criteria for your report output. Click the "Submit Report Request" button to view the grid that displays the report content.

counselorfaq_9

Here is an example of the Search Results grid that includes student information, enrollment dates, completion dates, along with the final Course Grades on the grid. You may view additional student-related information when you click on "View Details".

counselorfaq_10

After clicking "View Details", student-related information appears including the student's name, instructor information, enrollment dates, completion dates, Assignment Average, Final Exam Grades, and Final Course Grade.

counselorfaq enrollment details

How do I reset my password on the TTU K-12 portal?

Portal information is displayed by clicking on "My Profile" on the left-hand menu. The profile information includes username, first name, middle name, last name, email address, and last login date/time. Click on the "Reset Password" button to change your password.

After you reset your password a dialog box will appear, and you will be asked to create and confirm your new password.

The rules for creating a new password are:

      • passwords must be at least 8 characters long,
      • must contain a mix of upper- and lower-case characters,
      • have at least 1 numeric character,
      • the numeric character must not be at the beginning or the end of the password.

The password change dialog will display a warning message in red until the typed in password meets all the requirements.

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How do I contact TTU K-12 student services?

On the left-hand menu, click on "Contact TTU K-12" to view more details.

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How do I view my students in the LMS (Learning Management System)

If you need to check your student's progress or view their assignment grades, click the LMS button on the left menu option and you will be taken directly into Blackboard.

counselor lms

Blackboard Home Page

Once you are in Blackboard you will click the Parent Dashboard link in the Tools Menu on the left side of the Blackboard Home Page.

blackboard home

Parent Dashboard

If you have multiple students you will see them listed by username, number of classes, and last system access. To observe a student click their username.

blackboard student list

If they have more than one course enrollment you will see them listed on the next page where you click the dropdown list and click Observe.

blackboard student courses

Course Home Page ->My Grades 

To view your student's assignment grades, click the "My Grades" link in the left menu option.

blackboard course home

You can view All, Graded, Upcoming, or Submitted assignments. You can also change the order in which they are viewed using the Order by dropdown menu.

blackboard gradebook

To observe another student, click the My Institution link on the top menu bar and you will be returned to the Blackboard Home Page. Click the Parent Dashboard to be taken back to your student list to select another student to observe.

 

NOTE: We have received some reports from users regarding the Safari browser. If you encounter issues navigating, viewing content, or uploading files, switch to another browser and try again. To view the Blackboard Support article regarding browser compatibility, click here. Safari for Windows is no longer supported by Apple and no longer offers Safari updates for Windows. Safari 5.1.7 for Windows was the last version made for Windows, and it is now outdated. Windows users should select another browser.

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