TTU K-12 Portal - Student FAQs
[Important Notice:] All enrollments purchased AFTER September 1, 2019, will not require students to file a Final Exam Request or provide Proctor information to take their exams. All of our courses will utilize an online proctoring service called Proctorio. Please learn more about online proctoring on our Proctorio Student FAQ page. Any course that was enrolled in BEFORE September 1, 2019 will still require the student to request the Final Exam once ALL assignments have been submitted AND graded using the current Portal Final Exam Request Form. In order for the online proctoring service to work correctly students MUST use the Google Chrome browser and install the Proctorio Extension. Instructions are available on the Proctorio Student FAQ page.
We highly recommend students take advantage of the online proctoring system because students and parents will no longer have to locate a proctor on their own, no more extra fees to the proctor, no more additional fees for retakes, students can take an exam at home at any time as long as all assignments have been submitted AND graded. It is fully integrated into Blackboard and is available 24/7.
How do I access the TTU K-12 Portal?
Open a Web browser and navigate to the TTU K-12 Portal
From the login screen as shown below, enter your username and password and click "Log in".
After successfully logging into the portal, you will be taken to your Dashboard that shows My Active Courses. The dashboard is your starting point into managing your profile, accessing courses, reviewing the course catalog, utilizing forms & downloads, and contacting TTU K-12.
If you need to contact TTU K-12 for any reason, you will be required to provide the Matriculation Number displayed in the upper right corner of the page. Each user in our system is assigned a unique Matriculation Number for identification purposes and to enhance the security of your personal academic records. In conjunction to the new Matriculation Number you will be asked to provide Authorized Users for your account. An authorized user can be a parent, guardian, or counselor. If an Authorized User contacts TTU K-12 they will be required to provide your Matriculation Number before we can access your records.
How do I view my active courses?
There are two ways to view your active courses:
From the Dashboard screen, click on "Details" under the My Active Courses widget. From your "My Active Courses" page, you can use the buttons on the grid to either 1) View "Details" of the course, or 2) "Go to Course" within the Learning Management System, or 3) "Request Exam".
On the left-hand menu, expand "My Courses" by clicking on it to view more details.
How do I view additional details of a course?
To view course enrollment details, including the instructor information, enrollment dates, expiration dates, course progress, and lesson grades, click on the "View Details" button on the grid and it will take you to the "Enrollment Details" page.
All enrollments purchased AFTER September 1, 2019, will not require students to file a Final Exam Request or provide Proctor information to take their exams. All of our courses and CBEs will utilize an online proctoring service called Proctorio.
NOTE: Teachers are allowed two business days to grade assignments. Please allow two business days after you submit your last assignment before requesting your Final Exam. All assignments must be submitted AND graded before your request can be processed.
Any course that was enrolled in BEFORE September 1, 2019 will still require the student to request the Final Exam once ALL assignments have been submitted AND graded using the Portal Final Exam Request form.
If you submit a Final Exam Request and you are have not completed all of the requirements, you will receive an email declining your request. Students should reply to this email once all of the requirements are met.
In Blackboard, you will know when all requirements are met when the Final Exam appears on the Final Exam page as in the screenshots below.
On the "Request an Exam" page, you can fill out the required Proctor criteria and submit the form by clicking on the "Request Exam" button.
How do I find my Final Course Grade?
Once you have completed a course, you can find your final course grade on the enrollment details page for that course.
How do I access the course within the Learning Management System?
There are two ways to get to your active courses:
1) Click on "Dashboard" on the left-hand menu, and the "My Active Courses" screen will appear. Then, click on "Go to Course" button on the grid.
2) Click on "My Courses" on the left-hand menu, and the "My Courses" screen will appear. Then, you can click on the "Go to Course" button.
Either way will log you into the corresponding course in the Learning Management System where you can access the course.
How do I enroll into a different course?
The fastest way to enroll in a new course is to click on "Course Catalog" on the left-hand menu. From the "Course Catalog" page, you can click on any course or CBE you wish to enroll. From there, you will proceed to the shopping cart and navigate through the enrollment process.
How do I access special forms and or downloads?
To access a specific form within the TTU K-12 Portal, go to the left-hand menu and expand "Forms & Downloads". The selections include 1) Change Notification form 2) CBE Review Sheets, 3) Course Exchange form, 4) Change Proctor Request form, 5) Request an Extension form, 6) Exam Retake Request form, and or 7) Withdrawal Request form. After clicking the desired form, you will be automatically directed to a different page, so you can view more details.
What biographic and contact information is displayed via My Profile on the TTU K-12 portal?
Biographical information is displayed to you by clicking on "My Profile" on the left-hand menu. The "My Profile" displays contact information such as home address, business address, and other address with corresponding phone numbers and email addresses. Authorized users, who can view your profile can be displayed here, or you may request an authorized user by clicking on the "Request New" button and entering the required information. In addition, your course "Enrollment History" is displayed on the "My Profile" page.
Student Demographic Information Requirement
The Texas Education Agency requires that TTU K-12 collect and report basic demographic information of our students. You will be asked to provide this data when you log into our system. Once you have reported the data, you will no longer be prompted to do so. Please be assured that your personal identifying information will never be tied to this demographic information.
After you log into the TTU K-12 Portal you will be prompted to provide this information on the "Additional Info" tab. Once you have made your selections, please click the "Save" button at the bottom of the screen to complete the process.
How do I reset my password on the TTU K-12 portal?
The user profile information is displayed by clicking on your name from the top right-hand menu. A drop-down listing appears, so select the "User Profile" to view portal information including the username, first name, middle name, last name, email address, and last login date/time. Click on the "Reset Password" button to change your password.
After you reset your password a dialog box will appear, and you will be asked to create and confirm your new password.
The rules for creating a new password are:
- passwords must be at least 8 characters long,
- must contain a mix of upper- and lower-case characters,
- have at least 1 numeric character,
- the numeric character must not be at the beginning or the end of the password.
The password change dialog will display a warning message in red until the typed password meets all the requirements.
How do I contact TTU K-12 student services if I need help?
On the left-hand menu, click on "Contact TTU K-12" to view more details.
TTU K-12 has worked to improve our ability to provide a streamlined, efficient and consistent process for providing enhanced support services for our students and parents.
The TTU K-12 call center will provide 24/7 access to qualified staff to assist with enrollment, basic advising, billing information, and technical support to our students, parents, and teachers.
Security of student data and information is a priority for Texas Tech University, and we have enhanced our ability to protect all student and parent information. When you call the TTU K-12 call center, you will be asked to provide your nine digit student matriculation number. This number can be found in the upper right corner of the screen after you log into the TTU K-12 Portal and click the MyProfile button in the left menu.
Who are Authorized Users?
The call center also maintains an authorized user list so that anyone that calls in with the matriculation number can be vetted and identified as someone that is authorized to access a student's record. Using the TTU K-12 Portal, students can request authorized users be added or removed from their account; they cannot request this activity over the phone. An authorized user could be a parent, guardian or counselor. Once a request has been made, the request will be processed by TTU K-12 staff within two business days.
To update your authorized user list, you will need to:
- Log into the portal and click on “My Profile” on the left menu bar.
- Click on the “Authorized Users” tab.
- Click on the “Request New” button.
- Fill in the information in the online form and submit using the “Request User Access” button at the bottom.
- Staff will then review the request and approve or decline on a case-by-case basis, depending on the information provided.
What Other Support is available?
We have also launched a new self-help student services portal that includes FAQs and a live chat feature. To utilize the new TTU K-12 student services portal, please go to: studentservices.k12.ttu.edu. You can also reach the call center by dialing (800) 692-6877.
We look forward to continuing to serve your educational needs and we will update you as we make changes to processes to better enhance the services we provide. We will be working to continuously enhance our services in a manner that protects your confidential data and information. If you have any questions or comments about this change please feel free to reach out to TTU K-12 at firstname.lastname@example.org.