Ric Ramon, a longtime section manager and support technician within Texas Tech University's IT Help Central, has been named Director of the Davis College of Agricultural Sciences & Natural Resources' Technology Services Unit, college officials announced this month. He will be based on campus in the Davis College Dean's Office suite of offices in the Goddard Building. He officially stepped into his new post on Feb. 27.

His primary duties include planning, organizing and developing goals and procedures for the technology services unit, as well as representing the unit to administrators, outside agencies, and other relevant matters. He'll also be responsible for desktop support/troubleshooting by assisting faculty, staff and students with advanced technical issues, in addition to installing new computers and disposing of obsolete devices per Texas Tech and departmental policies. 

Other activities include managing and directing the college's technology services, including desktop support, classroom support, digital signage and computer labs, as well as managing staff and related unit budgets. He'll serve as the approver for all Davis College technology purchases.

Prior to joining the Davis College staff, Ramon worked as a section manager/enterprise IT consultant I (on-site support services) and IT support technician IV (executive & advanced computing support) with Texas Tech IT Help Central. In those positions, he assisted in IT Help Central daily operations, providing desktop computing support services for department, faculty, academic staff, and students with computers, software, mobile data devices, and related network services, in addition to providing strategic oversight and leadership for desktop services.

Separately, Ramon assisted executive, advanced customers and IT Help Central employees with PC, Mac, and Linux related issues, and helped research, develop and implement plans and processes for new technologies. He also provided consulting support to users regarding the purchase, installation, and use of computer hardware, software and related peripherals.

Ramon received his bachelor's degree in engineering from Texas Tech. He has certification and training as an Apple Certified Macintosh Technician, Dell TechDirect, and the TTU Leadership Series, a program designed to provide university leaders with information, resources, and expertise to meet the challenges of leading a team of employees.

Davis College is a leading college at Texas Tech with seven academic departments:  Agriculture &Applied Economics; Agricultural Education & Communications; Animal & Food Sciences; Landscape Architecture; Natural Resources Management; Plant & Soil Science and Veterinary Sciences, as well as multiple research centers and institutes.  For the most recent academic year, the college had 105 tenured/tenure-track faculty, 2,687 undergraduates and 502 M.S. and Ph.D. students. The college has $14.4 million in total research funding, and a total endowment of $101 million.

CONTACT: Clint Krehbiel, Dean, Davis College of Agricultural Sciences & Natural Resources, Texas Tech University at (806) 742-2808 or Clint.Krehbiel@ttu.edu

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