Whitacre College of Engineering Remote Lab

The Whitacre College of Engineering is empowering the on-the-go lifestyles of its student population by providing the Whitacre College of Engineering Remote Lab through its Cloud Computing Initiative. Students can use their favorite PC, Mac, thin client, smartphone and tablet platforms, including Apple iOS, Android, and BlackBerry, to access the Remote Lab from anywhere they have a high speed internet connection.

Software included in the Remote Lab is listed below. If you do not see an application, then it is not available in the Remote Lab.

Available Software

• Ansys 
• Aspen HYSYS 
• Aspen Plus
• Arena
• AutoCAD 
• Autodesk 
• CMG
• Eclipse for C++ and Java
• Eclipse Reservoir Simulator
• Harmony Enterprise
• LabVIEW 
• MathCAD Prime 
• Matlab 
• Microstation 
• Perform
• Petrel 
• Piper
• PowerWorldSim
• Simio
• SubPump
• Visual Studio
• Wolfram Mathematica 

Accessing the Remote Lab

Please click here for instructions on how to access and use the Remote Lab.

Do You Need Software Installed In the Remote Lab?

Download a Copy of Our New Software Request Policy

Once you have become familiar with the details of the New Software Request Policy, please contact Engineering Computing Services (COE Support) with the information outlined in the policy by sending an email to support.coe@ttu.edu. We'll review the request and get in touch with you to discuss the request.

Reserved Maintenance Window

The WCOE IT Department conducts routine maintenance on the Citrix environment every Sunday morning, from 12:00 a.m. to 3:00 a.m. During this time period, the system may be intermittently unavailable/inaccessible. If you experience problems with Citrix outside this maintenance period, please contact Engineering IT Support at support.coe@ttu.edu or call 806.742.3453.

Contacting Engineering IT Support

If you have problems with using the Citrix environment, please contact us by sending your request to support.coe@ttu.edu, or by calling our main support line at 806.742.3453.

Frequently Asked Questions

I SAVED SOME FILES ON THE SERVER I WAS LOGGED INTO, CAN YOU RECOVER THEM FOR ME?

The Whitacre College of Engineering Remote Lab environment randomly assigns sessions to new logins. This means that every time you login into Citrix, you might be assigned a session on a different server. It is very important that you save your data to your personal computer, flash drive, or to your Texas Tech RaiderDrive, as data saved any other way will be impossible to recover. Engineering Computing Services will not be responsible for any data loss.

CAN I PRINT FROM CITRIX?

The new Citrix environment forwards installed printers from the user's local system to the virtual application. Although, this will only work if the user has printers installed on their local system. Additionally, users can print to PDF if they have Adobe Acrobat Pro XI or similar software installed on their computer.

How can I print from Citrix?

Troubleshooting

I NEED HELP WITH SIGNING INTO THE REMOTE LAB.h4>

Be sure that you have logged in with your Texas Tech eRaider account. Click the plus sign on the left hand side of the homepage screen, then click "All Apps" and select your desired applications. If you do not see any applications listed, or if you receive an error that an application is not available, sign out from the Citrix Receiver and then sign back in

• If the problem persists, please email support.coe@ttu.edu.

I CANNOT SEE MY RAIDERDRIVE WHEN SAVING MY WORK.

Your RaiderDrive is automatically mapped to your session upon the launch of your application(s). If you do not see your RaiderDrive, please go to www.eraider.ttu.edu, and verify that you have activated your RaiderDrive. If you have not activated it, please use the instructions found here to aid you in activating your RaiderDrive.

• If you find that your RaiderDrive is activated but you are still experiencing problems, please contact Engineering IT Support at support.coe@ttu.edu.

I AM RECEIVING THE FOLLOWING ERROR WHEN LAUNCHING A REMOTE LAB APP: UNABLE TO LAUNCH YOUR APPLICATION. CANNOT CONNECT TO THE CITRIX XENAPP SERVER.

This error indicates that you have lost connection with the server which hosts the software you are trying to launch. The error can appear when you are using WiFi and your network connection is weak, or has been completely lost. To resolve this error:

• Disable your WiFi and connect an Ethernet cable to your computer. Once you have established a network connection, try accessing the Remote Lab and launch your application.
• If you are still experiencing problems with launching applications, test your network connection by visiting some websites. This will rule out whether the error is caused by your network or TTUs. If you are unable to access any information on the Web, call your Internet Service Provider as the problem most likely resides in your network.
• If your internet connection is stable and you are still having trouble with launching applications, please e-mail support.coe@ttu.edu, as the problem might reside on our end.