New Customer Support Option for Payroll & Tax Services

To better serve the Texas Tech community, on July 18, 2025, Payroll & Tax Services will introduce the Jira Service Management platform to manage all help requests that come into Payroll & Tax Services.

 

Jira Service Management is a web-based tool that allows users to submit help requests via an interactive, self-service portal. Once a user submits a request in Jira Service Management, the user may track the status of their help request, review past help requests, and communicate with Payroll & Tax Services; all via the self-service portal. Payroll & Tax Services employees will respond to help requests via the Jira Service Management tool. 

 

The Jira Service Management self-service portal is intuitive. However, for assistance with how to register for the self-service portal for help requests, please review our registration guide. The self-service portal can be accessed here. A link to the self-service portal will also be available within Raiderlink/WebRaider.

 

Utilizing the Jira Service Management self-service portal is recommended for all users who need assistance from Payroll & Tax Services. However, requests for help will still be accepted via email to the respective Payroll & Tax area. Please note that responses to email requests may take longer than requests that are submitted via the self-service portal. In addition, emails sent will generate a basic help request within the Jira Service Management platform.

 

For questions or for more information, please email webmaster.payroll@ttu.edu. 

 

RA/TA/GPTI Student Health Payment (SHP)

By prioritizing the health and support of our graduate students, we foster an environment where innovation and academic excellence can thrive. Our commitment to these values is unwavering, and we will continue to work diligently to ensure our graduate students have the resources and support they need to succeed. Please see the memorandum with details regarding the RA/TA/GPTI Student Health Payment.

 

Payroll & Tax Services Has Moved

Payroll & Tax Services has moved to a new location. Payroll & Tax has moved to 3316 9th Street, formerly the BASF Seeds and Innovation Center, south of the International Cultural Center.

Visitors to Payroll & Tax may find us at 3316 9th Street from 8 am to 5 pm. There is visitor parking located on the west side of the lot, next to the International Cultural Center. You may enter Payroll & Tax offices from the south entrance of the building, adjacent to the visitor parking spaces.

The contact information for Payroll & Tax is still the same. If you have any questions, please contact us through email at webmaster.payroll@ttu.edu or by phone at (806) 742-3211.

 

 

Insurance Benefits

Departments

Reminder that an ENJOB ePAF does not terminate employment or insurance benefits. If an employee is not expected to return to work, a TERMI (termination) ePAF should be submitted. If an ENJOB ePAF is submitted in error, and the insurance remains active for the employee, departments are solely responsible for ALL insurance premiums due (both employee and employer portions), for all months insurance coverages remain active.