Texas Tech University

I have health insurance. How do I use my health insurance at Student Health Services?

We accept most major commercial insurances.
If we are not in-network with your insurance, we can provide you with a receipt so you can file a claim with your insurance.
The Medical Service Fee covers your copay, deductible and coinsurance. No additional charges will be charged to the student.
However, if the insurance denies the claim for whatever reason and does not pay, the appointment will be changed to self-pay. All self-pay appointments will be charged to your Student Business Services account.

How do I submit my insurance information?

To ensure you have coverage, it is necessary for you to provide your insurance information at the time you make an appointment. You can use the Insurance Record Upload Center to upload your insurance information before your appointment. 

I use TRICARE Prime.

Student Health Services does take TRICARE. It is up to the student to ensure the following for it to be accepted:
1. Have your primary care provider (PCP) changed to a Student Health Services Provider. If you do not know the name of your preferred provider please select: James McDonald, MD-Student Health
2. Call your primary care provider (PCP) and ask them to request an authorization for you to be seen at Student Health Services for either the visit or for the entire semester. Give your PCP the name James McDonald, MD.
This will need to be done before each semester to use your TRICARE Prime at Student Health Services.
If TRICARE denies the claim, the bill will be converted to self-pay and the charge will be billed to your eBill account.

My insurance is an HMO plan. 

Student Health Services does accept HMO plans. It is up to the student to ensure the following for it to be accepted:
1. Have your primary care provider (PCP) changed to a Student Health Services Provider. If you do not know the name of your preferred provider please select: James McDonald, MD.
2. Call your primary care provider (PCP) and ask them to request an authorization for you to be seen at Student Health Services for either the visit or for the entire semester. Give your PCP the name James McDonald, MD.
If your HMO denies the claim, the bill will be converted to self-pay and the charge will be billed to your Student Business Services account.

What about international insurances?

Student Health Services does not accept insurance outside of the United States. Students that present this insurance will be converted to self-pay and charged on their Student Business Services account.

Does my insurance cover Lab and Radiology services?

Laboratory services performed by Student Health Services will be billed in the same manner as a physician encounter. Students who provide insurance we will bill the insurance for those services. Those that are self-pay will be billed to their Student Business Services account.

If further lab testing is done that cannot be done at Student Health Services and it is sent out, the charge of the testing will be the student's responsibility.

Radiology services performed by Student Health Services will be billed the same as lab encounters.

Student Health Services