Texas Tech University

Classified TTU Pay Plan

FT Position CodeS1427
PT Position CodeP1427
Position Class TitleIT Support Specialist II
Position Description
The IT Support Specialist II's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of software applications, customized applications, and websites, etc.
Essential Job Functions
With some supervision by management and/or project leads: Primarily provides specialty and basic software support and management for an area or unit. Performs technical duties associated with specific specialty software and technical support or area or unit business operations. Contributes technical skills and support to customers for software applications, customized applications, websites, etc. Technical skillset kept current by reviewing market trends and product development. Adheres to all appropriate Institutional policies (including IT Ops) and other relevant internal departmental policies.
Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus one year related full-time paid experience OR a combination of related education and/or experience. 
For TTU Only: Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.
Knowledge, Skill, & Abilities
Ability to: exercise judgment based on an understanding of organizational policies and activities; plan and organize effectively, prioritize goals, use time efficiently, and stay on task; communicate effectively, both orally and in writing; establish and maintain effective work relationships. Intermediate level analytical skills, including process description, logic, problem diagnostics, and problem solving. Specific or specialized technical skills, as appropriate to the area and/or team. Training in software use and support through education or experience.
Employee ClassN1, N0
EEO30 - Professional
ORP EligibleNo
Pay Grade513
Annual Pay Range35,137 - 52,705 - 78,794