|Position Description|| |
The IT Support Technician IV's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit, and manage area or unit IT projects in support of business operations.
|Essential Job Functions|
Works independently and/or with management and/or project leads to: Provide technical guidance to management regarding capital replacement, and other technology purchases and evaluations. Troubleshoots primarily hardware, some software, or some system problems, interfacing with central technology support areas. Perform technical duties necessary for department or unit business operations. Manage area or unit IT hardware projects in support of business operations. Specializes in advanced technology relevant to the department or unit. Adheres to all appropriate Institutional policies (including IT Ops) and other relevant internal departmental policies.
Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus five years related full-time paid experience OR a combination of related education and/or experience.
For TTU Only: Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.
|Knowledge, Skill, & Abilities|
Demonstrated ability to: exercise judgment based on an understanding of organizational policies and activities; plan and organize effectively, prioritize goals, use time efficiently, and stay on task; communicate effectively, both orally and in writing; establish and maintain effective work relationships. Demonstrated advanced analytical skills, including process description, logic, problem diagnostics, and problem solving. Demonstrated advanced technology hardware and software competency. Training in advanced hardware and software support through education or experience.