Provides excellent signature service experience to applicants and admitted students to Texas Tech University Online to drive strategic enrollment growth. Oversees the end-to-end management of back-end documentation for incoming TTU Online students, ensuring seamless processing with accuracy, efficiency, and timeliness. Lead in expediting admissions decisions and enabling students to enroll in classes smoothly, prioritizing an outstanding student experience at every stage. Title reserved for the use of TTU Online.

Moving New and Returning TTU Online prospective applicants through the backend workflow processes including National Student Clearing House Check, Updating Checklist, Issuing Fast Track Admissions Decisions. Processing all documents incoming transcripts ensuring they are in Salesforce and Xtender. Ready for TTU Online TEO Review. Updating all in the moment processing requests for TTU Online Students regarding intended majors and term dates. Deliver final official admissions decisions once all transcripts are reviewed by TEO and any other requested documentation is complete. Partner with Managing Director for any additional processing needs to complete student applications.

Qualifications in addition to the required qualifications. Experience in admissions is desirable. Bilingual in Spanish/English preferred. Customer service experience. Must be able to be approved as a driver for state fleet vehicles. Required Qualifications REQUIRED: Bachelor's degree plus one-year related experience; OR a combination of education and/or related experience to equal five years

Must demonstrate working knowledge of Microsoft Office Suite. Ability to learn and utilize customer relationship software, Salesforce. Demonstrate working knowledge of admissions policies and procedures, and proficient use of admissions and recruitment technology. Excellent time management, organization, critical thinking, and efficiency skills. Ability to prioritize in a fast-paced environment. Working knowledge of higher education recruitment and admissions. Fast-paced workflow experience where accuracy is required.