What is the recommended browser to use for MVP Forms?

Chrome or Firefox or Safari are the supported web browsers.  Do NOT use Internet Explorer with MVP Forms.

How will I know if my application has been submitted?

1. A message pops up on the screen immediately upon submission stating, “Your form has been submitted”.
2. When viewing your My Application in your MVP forms portal, successfully submitted applications will show their status as "Submitted" in green text.

Do I receive a notification that my application has been worked and approved by MVP?

1. Once your form has been reviewed, you will receive an email stating your form has been either DENIED or APPROVED.
2. A Denial email will state the reason the application was denied and steps to take to resubmit if a correction is needed.
3. Applications are a two-part process; first it is initially approved or denied after being reviewed by the respective benefit team and then given final approval or denial by the senior certifying official.

My application was DENIED.  What do I do?

Review the email that was sent stating why your application was denied and if applicable, follow the instructions to correct the reason why you were denied.You may also contact our office for additional assistance at (806) 742-6877 or MVP@TTU.EDU

My MVP Certification application was approved for some of my classes but not all. What do I need to do?

1. There are options to resolve the issue. Be advised that VA only pays for classes that apply to your degree plan, so any course you are taking needs to REQUIRED on your degree plan.
2. Call the VA at 1(888)442-4551 
3. If you have previously received a COE, it may be possible for you to download a new one by doing the following:a. For CH.33 Post 9/11 GI Bill recipients; Log into va.gov, you will be taken to your myva page. Scroll down to "Education and training" and click "Check your post 9/11 GI Bill benefits.b. For Ch 35 – You must call the VA at 1(888) 442-4551 and request they email you an updated copy of your COE. 

I pushed SAVE.  Does that mean my form has been submitted?

No!  If you push SAVE, it saves your form so that you can come back and finish your form at a later time. You must push SUBMIT to send your form to MVP. Please understand that if you even push SAVE by accident and fail to push SUBMIT, our office is not able to expedite the processing once you SUBMIT.  Records are worked in order of receipt.

How long does it take MVP to process my form?

All submitted applications can take a minimum of 30 business days to process.

When can I submit my application?

You can submit your MVP application once you have registered for a semester with no expected changes.

I have submitted a MVP Certification Form but made a change to my registered classes and now I cannot access the form. What do I do?

1. If before the last day to drop (see TTU Academic Calendar (should link to the TTU site)) email us stating what has changed in your currently registered courses for any changes in your federal benefits; for example, dropping or adding a class, changing/adding/dropping your major, minor, or specialization or withdrawing from TTU.
2. Even if your total hours have not changed, it is essential you still submit an MVP Change Request Form, as we are still required to verify the new course(s) are REQUIRED on your degree plan, for VA purposes.
3. Understand that your benefits may be affected with any changes. Only VA can determine payments or how benefits are affected.

What is the deadline for submitting a form?

1. MVP Certification and MVP Change Request Forms along with supporting documents can be submitted up to one year past the current semester for Federal VA Educational Benefits. 
2. Submit Hazlewood Initial and Hazlewood Continuing Applications no later than the last day of class in the current semester. 
   1. Note: Last day of class date can be found on the official TTU Academic Calendar (link to ttu calendar.
3. MVP always recommends that students submit their forms as soon as they are registered for courses for that term, when they expect no changes.

Do I have to submit these forms every semester?

Yes.  You must submit a form for each semester in which you wish to be certified for a benefit.

I received an error message when I tried to submit.What do I do?

1. First, make sure you are in a supported browser, we support more than just Chrome/Firefox browser
2. Next, take a screen shot of the message and email it to us at mvp@ttu.edu with your Name, R#, browser you are using, and the form name. We will do our best to resolve any technical errors as soon as possible.

I received a bill from Student Business Services, SBS.  What do I do? I did not submit my MVP Forms at least 30 business days prior to my bill being due.

1. Any student using Military Benefits can use the FREE Military Payment Plan. Contact sbs@ttu.edu for enrollment into the plan. 
2. All Chapter 33 Post 9/11 GI BIll students must submit a 3rd Party Agreement form along with their COE, Certificate of Eligibility letter, from the VA. 
3. MVP is not the billing office, and we do not process students’ bills. MVP cannot post or remove holds from students’ accounts.

What is a COE and where do I get one?

1. COE stands for ‘Certificate of Eligibility”.  VA mails you a COE letter upon initial approval of VA benefits after you have applied for VA benefits on VONAPP or by mail.  You can always get the same information from eBenefits.
2. The VA sends out updated COEs to students. If you are not receiving them, please call the VA at 1(888) 442-4551.
3. If you have previously received a COE, it may be possible for you to download a new one by doing the following.
   1. For CH 33 Post- 9/11 Gi Bill recipients; Log into VA.gov, you will be taken to your MyVA page. Scroll down to “Education and training” and click “Check your Post-9/11 GI Bill benefits.” 
   1. For Ch 35 – You must call the VA at 1(888) 442-4551 and request they email you an updated copy of your COE