iServiceDesk Requirements

Online requests are for non-emergencies only!
They are processed 7:45 a.m. to 4:45 p.m. Monday - Friday.
For immediate assistance please call (806) 742-4OPS (4677).

System Requirements

Please note that in order to use the Operations Work Request site (iServiceDesk), you must be on campus and physically connected to the Texas Tech network or be connected through VPN.

• VPN Connection Instructions
• iService Work Order Request

Operations Work Request

Operations iServiceDesk is Operations web-enabled interface that provides a user-friendly web forum to submit, query, and report on work requests. Requesters can be kept informed via e-mail or can query the status of their request or work order throughout the entire process.

Additional functionality of Operations iServiceDesk includes the following:

• Submit work requests for work orders, projects, and self-help projects
• List open and complete work orders
• Query for selected work requests and work orders
• Check status of work requests and work orders

Submit an iServiceDesk Work Order

Do not use this site for EMERGENCY REQUESTS!
Call Operations 24 hours a day: (806) 742-4OPS (4677)

Work Order

A work order is defined as a minor maintenance or departmental special request that results in a minimal expenditure.

Submit an iServiceDesk Work Order

Please be advised the request for 30.06 signage for an event with minors will need to be submitted as a work order with a department FOP. The department will not be charged for the temporary 30.06 signage unless the signs are not returned or are severely damaged.  

Before issuing a Work Order, we will also require documentation of approval from Kimberly Simon and her team.

Project Request

A project request is defined as something that will require an estimate in order for the task to be completed.

Project Request to iServiceDesk

Self-Help Qualification

According to OP 61.35, Self-help projects are generally discouraged; however, occasions arise when they may be necessary. Projects categorized as "self-help" involve individuals within a department or functioning unit executing any building or system modification to include construction, painting, cable installation, etc.

If your project pertains to any of the following, please submit a Self-Help Project Request to iServiceDesk.

• • Avian Bird Wire
  • Building Modification
  • Exterior or Interior Signage
  • Grounds Maintenance related work
  • Heating or Cooling exception
  • Most AV/Technology conversions
  • Security Camera Installation/Electronic Access Installation

Contacts:

• Energy Management
• Facilties Maintenance
• New Project Process
• Environmental Health & Safety

 

Energy Exception

Formal approval for a E&G organizational unit to operate their air handler unit(s) outside the standard operating parameters as set by the University President:

Monday – Friday
0600-2100

Seasonal Setpoints for:

Fall – 73°

Winter – 68°

Spring – 73°

Summer – 76°

Requests of exceptions are prepared through Energy Management, who will report the requested schedule changes and will calculate the cost impact on the campus's energy budget.

Energy Exception Request Form