Operations

iServiceDesk Requirements
Safety | Courtesy | Efficiency | Quality
Online requests are for non-emergencies only!
They are processed 7:45 a.m. to 4:45 p.m. Monday - Friday.
For immediate assistance please call 806.742.4OPS (4677).
Operations work requests
Operations iServiceDesk is Operations web-enabled interface that provides a user-friendly web forum to submit, query, and report on work requests. Requesters can be kept informed via e-mail or can query the status of their request or work order throughout the entire process.
Additional functionality of Operations iServiceDesk includes the following:
- Submit work requests for work orders, projects, and self-help projects
- List open and complete work orders
- Query for selected work requests and work orders
- Check status of work requests and work orders
Submit an iServiceDesk Work Order
Do not use this site for EMERGENCY REQUESTS!
Call Operations 24 hours a day: 806.742.4OPS (4677)
work order
A work order is defined as a minor maintenance or departmental special request that results in a minimal expenditure.
Submit an iServiceDesk Work Order
Please be advised the request for 30.06 signage for an event with minors will need to be submitted as a work order with a department FOP. The department will not be charged for the temporary 30.06 signage unless the signs are not returned or are severely damaged.
Before issuing a Work Order, we will also require documentation of approval from Kimberly Simon and her team.
project requests
A project request is defined as something that will require an estimate in order for the task to be completed.
self-help qualification
According to OP 61.35, Self-help projects are generally discouraged; however, occasions arise when they may be necessary. Projects categorized as "self-help" involve individuals within a department or functioning unit executing any building or system modification to include construction, painting, cable installation, etc.
If your project pertains to any of the following, please submit a Self-Help Project Request to iServiceDesk.
- Avian Bird Wire
- Building Modification
- Exterior or Interior Signage
- Grounds Maintenance related work
- Heating or Cooling exception
- Most AV/Technology conversions
- Security Camera Installation/Electronic Access Installation
Energy exception
Formal approval for a E&G organizational unit to operate their air handler unit(s) outside the standard operating parameters as set by the University President:
Monday – Friday
0600-2100
Seasonal Setpoints for:
- Fall – 73°
- Winter – 69°
- Spring – 73°
- Summer – 76°
Requests of exceptions are prepared through Energy Management, who will report the requested schedule changes and will calculate the cost impact on the campus's energy budget.
Resources
SYSTEM REQUIREMENTS
SELF-HELP QUALIFICATION RESOURCES
PROJECT REQUEST
ENERGY EXCEPTION
CONTACT
Building Access Service Center
806.742.4OPS (4677)
Physical Plant Building
3122 Main Street
Lubbock, TX 79409
Hours:
Monday - Friday
8:00 am - 5:00 pm
Operations Division
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Address
Physical Plant Building, 3122 Main Street, Lubbock, TX 79409 -
Phone
806.742.4677 -
Email
operations@ttu.edu