FAQs
Payroll Processing
Earnings Statements
Is an earnings statement a pay stub?
Yes, an earnings statement is also a pay stub.
Where can I view my earnings statement?
In the Raiderlink/Webraider portal, under the Employee section, log into the Employee Dashboard.
In the Employee Dashboard, select All Earnings Statements to view payments by calendar year. Select the desired Pay Date in red to open statement.
When are earnings statements available?
Employees have access to their earnings statements after each on-cycle payroll has been completed by Payroll & Tax Services; at least one day prior to the payment date.
What is an earnings statement?
An earnings statement is a pay stub that lists gross wages earned for a pay period along with year-to-date totals, federal and state taxes withheld, benefit related deductions, net pay, payment distribution method, and filing status.
How do I know if my payroll payment was paid as direct deposit?
View your earnings statement in the Employee Dashboard (see Where can I view my earnings statement? for more information).
Scroll to the bottom of the earnings statement and under the Check or Direct Deposit section, it will display the document type. If it was paid as direct deposit, the bank name and amount will be listed. If the Document Type is "Check", a paper check was produced.
If you are a Texas Tech University employee and paid by paper check, you will need to pick up your payroll payment in the Payroll & Tax Services office, located at 3316 9th Street with a picture ID. If you are a TTUHSC or TTUHSC El Paso employee, your paper check will be mailed to the address listed at the top of the earnings statement where your name and R# appears.
I havent received my paper check. How do I know if and where it was mailed?
View your earnings statement in the Employee Dashboard (see Where can I view my earnings statement? for more information), to verify you were paid timely and via a paper check.
Scroll to the bottom of the statement and under the Check or Direct Deposit section, it will display the document type. If it was paid as direct deposit, the bank name and amount will be listed.
If it was paid as a check and you are a Texas Tech University employee, you will need to pick up your payroll payment in the Payroll & Tax Services office, located at 3316 9th Street with a picture ID. If you are a TTUHSC or TTUHSC El Paso employee, your paper check was mailed to the address listed at the top of the earnings statement where your name and R# appears.
Payroll payments are normally mailed 2 business days prior to the scheduled pay date. If your payment was mailed and you have not received it, please submit a request via the Payroll & Tax Services Customer Portal.
If you are a Texas Tech University employee and are unable to pick up your payroll payment, please submit a request via the Payroll & Tax Services Customer Portal to request the payment to be mailed.
I do not have access to Raiderlink/Webraider. How do I get a copy of my earnings statement?
Terminated employees, temporary workers, and high school students do not have access to Raiderlink/Webraider. To receive a copy of your earnings statement, please submit a request via the Payroll & Tax Services Customer Portal.
EOPS
What is an EOPS?
EOPS stands for Employee One-Time Payment System. One-time payments are for unusual tasks or short projects completed in 30 days, by a current employee, with an active job at time of payment. Projects taking more than 30 days should be entered on an ePAF. A maximum of two payments in a semester, not in back-to-back months, is allowed. See the EOPS Guide for additional information.
When will an EOPS pay?
Departments can run the Cognos reports below to see when an EOPS will pay, who approved the EOPS, and who is being paid on an EOPS. Only authorized individuals within that organization, with the correct security level can run the reports below.
- EOPS_001 – EOPS Listing
- EOPS_002 – EOPS Detail
- EOPS_003 – EOPS Detail with Approver Information
- EOPS_004 – EOPS List by Originator
Within Cognos these reports are located in the Team Content > Human Resources > Departmental Users > One Time Payments (EOPS) folder.
The on-cycle payroll the EOPS payment will be paid on, can be viewed by running the EOPS_002 - EOPS Detail report. The payroll year, pay ID, and pay number will be displayed on the report output under the "Projected Payment Information on the On-Cycle Payroll" section.
EOPS are paid on the on-cycle payroll. If the employee has payroll direct deposit set up, then it will be paid via direct deposit. If the employee does not, then a paper check will be produced. For Texas Tech University employees, they will need to pick up their payroll payment in the Payroll & Tax Services office, located at 3316 9th Street, with a picture ID. For TTUHSC and TTUHSC El Paso employees, the check will be mailed to the permanent address listed on file.
What are the EOPS deadlines?
| Pay Period |
Approval Deadline (HAS TO BE FULLY APPROVED) |
Pay Dates |
|
Semi-Monthly Employee 1st-15th |
Next business day after the 15th | 25th pay day payroll payment |
|
Semi-Monthly Employee 16th – EOM (end of month) |
Next business day after the end of the month (EOM) |
10th pay day payroll payment |
| Monthly Employee | 18th of each month |
Monthly payroll payment paid on the 1st working day |
How will the EOPS be paid?
EOPS are paid with the on-cycle payroll and payment is allocated according to what the employee has set up, direct deposit or check. EOPS transactions are not paid separately. The only exception is award payments, that are paid separately.
How are awards paid?
Awards are submitted through EOPS. The originator will need to add if the payment needs to be a paper check or direct deposit in the Detailed Explanation section. If the payment type is not listed, then Payroll & Tax will pay the payment as a direct deposit.
When are awards paid?
Awards are paid the Friday prior to the ceremony date. If the ceremony date has passed, then it is paid on the upcoming Friday when the transaction is fully approved. If the transaction is fully approved Wednesday-Friday, then it will be paid the following Friday.
How do I cancel an EOPS transaction?
If the transaction is not fully approved, contact HR. If the transaction is fully approved, please submit a request via the Payroll & Tax Services Customer Portal.
Direct Deposit
How do I enroll in direct deposit or make changes to my direct deposit?
Direct deposit is a self-service feature available through Raiderlink/Webraider. To enroll, select the Update My Direct Deposit option under the Employee section in Raiderlink/Webraider. Make sure to enroll under the Employee Payroll Accounts tab. There is a limit of 3 bank accounts and depending on the desired allocation to multiple accounts, the last bank account entered will always be at 100%. This means that 100% of the remaining amount of your payroll payment will be deposited into this account. Please view the Direct Deposit Instructions for additional information.
Please double check your information before submitting. If your information is entered incorrectly, it will cause a delay in receiving your payroll payment.
If I change my direct deposit, when will it go into effect?
Changes to direct deposit go into effect immediately. To make changes to affect an upcoming payroll payment, please make the change 6 business days prior to the pay date. Changes made after an on-cycle payroll has been processed, will go into effect on the following payroll payment.
How many bank accounts can I have listed under my direct deposit for payroll?
There is a limit of 3 bank accounts and depending on the desired allocation to multiple accounts, the last account entered will need to be at 100%. This means that 100% of the remaining amount of your payroll payment will be deposited into this account.
The last account I entered for direct deposit is defaulting to 100%. Why can I not change it?
The reason it is defaulting to 100% is because 100% of the remaining amount of your payroll will need to be deposited into this account. If you are trying to split your payroll payment between two accounts, you cannot enter 50% into one and 50% into the other. The system will see it as 50% of your payment will go into one, then from the remaining amount only 50% is being requested to go into the other account leaving you with a paper check for the remaining amount. This is not allowed, payments can only be direct deposit or paper check, not both.
Ex: $500 payroll payment with 50% going into Bank A and 50% going into Bank B
- Bank A is set to 50% - $250.00 is being allocated to Bank A leaving $250.00.
- Bank B will need to be set at 100%, meaning the remaining $250.00 will go to Bank B.
How do I request a paper check?
If you would like to receive your payroll payment as a paper check, use the Update My Direct Deposit application under the Employee section in Raiderlink/Webraider. Under the Employee Payroll Accounts tab, delete all bank accounts listed using the delete icon. Please keep in mind that each time you make a change, an automatic email is sent out to you notifying you that a change has been made to your direct deposit.
If the feature is down, submit a request via the Payroll & Tax Services Customer Portal and advise the account(s) you need removed.
How do I add or make changes to direct deposit?
If you would like to add or make changes to your direct deposit, use the Update My Direct Deposit option under the Employee section in Raiderlink/Webraider. Under the Employee Payroll Accounts tab, use the + Add Bank Account icon to add an account, the delete icon to remove account.
If you are having trouble adding multiple accounts. Try deleting everything and starting from scratch.
Please keep in mind that each time you make a change, an automatic email is sent out to you notifying you that a change has been made to your direct deposit.
Why cant I make changes to direct deposit? Why is it turned off?
Under the Employee Payroll Accounts tab, if you see the following message: The My Direct Deposit application is currently turned off for the Employee Payroll Accounts tab ONLY, due to payroll processing, and will be turned back on once the on-cycle payroll is completed. If you need to update your Student or Employee Reimbursement Direct Deposit, please click on the appropriate tab above to make those changes. For any other questions, please call (806) 742-3211 or email webmaster.payroll@ttu.edu, it means that Payroll & Tax Services is currently working on an on-cycle payroll. During this process, payroll direct deposit is turned off. You will not be able to make any changes at this time. Once the on-cycle payroll has been finalized, the My Direct Deposit application will be turned back on for you to make changes. If you are on the on-cycle payroll that is being worked and would like to receive a paper check, then submit a request via the Payroll & Tax Services Customer Portal and advise the account(s) you need removed. If you are not on the on-cycle payroll, then you can make your changes when the on-cycle payroll is complete and direct deposit is turned back on.
I received an email from Payroll & Tax Services advising me that my banking information changed. What does that mean?
This means that we received notification from your bank advising us that either your routing or account number has been changed. We will make the update on your behalf which will trigger an automatic email to be sent to you advising you that a change has been made to your payroll direct deposit. You will also receive an email from Payroll & Tax Services advising you of the change. If you have any questions about the change, please log in to your direct deposit to view and contact your bank.
Manual Check Request Forms
What is a manual check request?
A manual check request form is used to pay an employee who has either missed a payroll due to not submitting their timesheet in a timely manner or whose ePAF was not applied in time. Another reason a manual check request form should be submitted is to pay the difference in a pay increase when an ePAF was not applied on time, or if the employee used the wrong shift code. Manual check request forms need to be submitted by 5 pm on Friday and will be paid the following Friday. All manual check requests are paid via direct deposit, if direct deposit is setup for payroll, otherwise, a paper check will be received. See the Payroll Deadlines and Pay Date Guide for additional information.
Where are the forms located?
The manual check request form is a dynamic form located in the Payroll & Tax section in Raiderlink under Payroll Forms and the Forms page on the Payroll website. Instructions and examples are available under the form link. Once the dynamic form is fully approved, a confirmation email is sent to the preparer of the form and the employee.
When and how are manual check requests (MCRs) paid?
Manual check requests are paid the following Friday once received and follow the allocation that the employee has set up. If they are enrolled in direct deposit, then it will be paid as such. If they are not, then the payment will be produced as a paper check. Texas Tech University employees will need to pick up their paper check in the payroll office located in at 3316 9th Street with a picture ID. TTUHSC and TTUHSC El Paso employees will have their paper check mailed to their permanent address.
How do I submit a manual check request form to Payroll & Tax Services?
This is a dynamic form that requires electronic signatures. Once the form is fully approved, it is routed to Payroll & Tax Services to process. A confirmation email is sent to the preparer of the form and the employee.
Semi-Monthly On-Cycle Payroll
When are Web Time Entry Timesheets (WTE) due?
Web Time Entry Timesheets are due two business days after the end of the pay period by 6 pm central time. Timesheets must be fully submitted and approved by this deadline to pay on the on-cycle payroll. See the Payroll Deadlines and Pay Date Guide for additional information.
When are TimeClock Plus (TCP) hours due?
TimeClock Plus hours are due two business days after the end of the pay period by 1 pm central time to meet the payroll deadline to pay on the on-cycle payroll. See the Payroll Deadlines and Pay Date Guide for additional information.
I received a NO RESPONSE NEEDED email about a Web Time Entry Timesheet. What does it mean?
It means the Web Time Entry Timesheet has not been submitted and will need to be done to avoid any delay in payment. If the timesheet is not submitted, then a manual check request form will need to be submitted to pay for any hours owed.
What if my supervisor fails to approve my timesheet?
For employees who submit their timesheet for approval prior to the deadline and the timesheet is in Pending Approval status, the timesheet will be overridden by Payroll & Tax Services and pulled into the on-cycle payroll for processing to be paid.
Overpayments
How do I report an overpayment?
When an overpayment occurs, submit a request via the Payroll & Tax Services Customer Portal with the details of the overpayment along with the employees name and R#.
How do I pay back an overpayment?
Employees are sent a notice of overpayment via email or certified mail. The amount listed is the net amount owed, which will need to be paid back in the current calendar year. Any overpayments that cross calendar years will result in the gross amount owed. Repayments can be made in the payroll office located at 3316 9th Street, during normal business hours with cash, check, or money order. Payments may also be mailed to the address below. Please include your name, R# and “overpayment” in the memo.
Texas Tech University
ATTN: Payroll & Tax Services
Box 41092
Lubbock, TX 79409
We are not set up to take online payments, but you can use online bill pay, if available through your banking institution. The payment will be made to a PERSON. In the next screen, enter in the address listed in the overpayment notice.
Name: Texas Tech University
Address Line 1: Box 41092
City: Lubbock
State: TX
Zip Code: 79409
Phone Number: 806-742-3211
Email Address: webmaster.payroll@ttu.edu (optional)
Next enter in the desired amount and the first available pay date. Normally, the payment will be delivered in a week. The last screen will give you a confirmation number.
Post-Employment Payment
What is a Post-Employment Payment?
This type of payment is to a pay a terminated employee a one-time payment that would normally process through the Employee One-Time Payment System (EOPS). You will need to contact HR for the form, and it would go through the same approval process as an EOPS. Once the final approval is done, HR will forward the form to Payroll & Tax Services to process. We will send an email confirmation with a pay date to the originator listed on the form.
Where can I find a Post-Employment Form?
Please contact HR for the Post-Employment form.
When will a Post-Employment request pay?
These requests are paid on Friday. Once the form is fully approved, HR will forward the form to Payroll & Tax Services via email. An email confirmation is sent to the originator with a pay date.
How are Post-Employment requests paid?
Payments follow the allocation that the employee has set up. If they are enrolled in direct deposit, then it will be paid as a direct deposit. If they are not, then the payment will be paid as a paper check. Texas Tech University employees will need to pick up their paper check in the payroll office located at 3316 9th Street with a picture ID. TTUHSC and TTUHSC El Paso employees will have their paper check mailed to their permanent address on file.
ACH Return
I entered in my direct deposit information incorrectly and havent received my payroll payment. What do I do?
The banking institution your payroll payment was sent to will reject the payment and send it back to us. Once we receive confirmation that the payment has been returned, which normally takes 3-4 business days after pay day, we will reissue. If you have updated your direct deposit information, we will send the payment to the revised account. If you have not, then the payment will be reissued as a paper check. Texas Tech University employees will need to pick up their paper check in the payroll office located at 3316 9th Street with a picture ID. TTUHSC and TTUHSC El Paso employees will have their paper check mailed to their permanent address. You will receive an email notification when this is done.
I changed my direct deposit information, and the payment went to an old account or closed account. How do I get my payroll payment?
A couple of things could have happened. The change to your payroll direct deposit was made after the on-cycle payroll was completed. Typically, the on-cycle payroll is worked and finalized several days prior to pay day and the direct deposit file is sent to the bank. A second reason could be that the direct deposit record was entered for the reimbursement account instead of the payroll one. Make sure to pay attention when enrolling in direct deposit that you are under the correct account tab in the application.
If there is an issue with the old account or it is now closed, the bank will reject the payment and send back to us. Once we receive confirmation that it has been returned, which normally takes 3-4 business days after pay day, we will reissue. If you have updated your direct deposit information, we will send the payment to the revised account. If you have not, then the payment will be reissued as a paper check. Texas Tech University employees will need to pick up their paper check in the payroll office located at 3316 9th Street with a picture ID. TTUHSC and TTUHSC El Paso employees will have their paper check mailed to their permanent address. You will receive an email notification when this is done.
Pay Schedule
I am a new employee. When do I get paid?
Exempt/Monthly employees (salary) are paid the first working day of the following month. For example, time worked in January is paid the first working day of February.
Non-Exempt/Semi-Monthly employees (hourly) are paid on the 10th and 25th of the month.
- Hours worked from the 1st-15th of the month are paid on the 25th of the month.
- Hours worked from the 16th-the end of the month are paid on the 10th of the following month.
If the pay date falls on a designated institutional holiday or weekend, then the pay date is paid on the day prior to that holiday or weekend.
I am teaching in the summer. When will I get paid?
9-month faculty and graduate students working during the summer are assigned a secondary appointment. Summer appointments are split into Summer I (June 1st – July 15th) and Summer II (July 16th – August 31st). Each summer session is paid over 1.5 months. If you are teaching over both summer sessions, then you will be paid for the full summer (June 1st – August 31st).
Summer I payment schedule: Time worked June 1st – 30th will be paid on the first working day of July. Time worked July 1st – 15th will be paid on the first working day of August.
Summer II payment schedule: Time worked July 16th – 31st will be paid on the first working day of August. Time worked August 1st – 31st will be paid on the first working day of September.
Reissues
I have not received my paper check. How do I request a reissue?
If your payroll payment was mailed to you and you believe it is lost in the mail, submit a request via the Payroll & Tax Services Customer Portal to have the payment reissued. If you have set up direct deposit, we can reissue the payment as direct deposit. If not, please advise if you need us to mail the payment along with your mailing address or if you would like to pick up in the payroll office. The payroll office is locted at 3316 9th Street.
I accidentally washed or my paper check is torn. How do I request a reissue?
Submit a request via the Payroll & Tax Services Customer Portal to have the payment reissued. If you have set up direct deposit, we can reissue the payment as direct deposit. If not, please advise if you need us to mail the payment along with your mailing address or if you would like to pick up in the payroll office. The payroll office is located at 3316 9th Street.
My check is stale dated. How do I request a reissue?
Payroll paper check payments are void after 120 days. After this date, they are considered stale dated. To request a reissue, submit a request via the Payroll & Tax Services Customer Portal. If you have set up direct deposit, we can reissue the payment as direct deposit. If not, please advise if you need us to mail the payment along with your mailing address or if you would like to pick up in the payroll office. The payroll office is located at 3316 9th Street.
Overtime
How is overtime calculated? Who can review this for me?
We are going to provide a simple example on how overtime is calculated in our Banner system. For those employees who get paid overtime, and still have a question about how this is calculated, submit an inquiry via the Payroll & Tax Services Customer Portal with your question.
On your earnings statement, the total time of regular hours during the pay period is paid under the Hours Worked line. These regular hours worked are paid based on your hourly rate for that pay period. This is considered the “time” portion of your payment.
If an employee physically worked over 40 hours in a full FLSA work week, then the employee is entitled to overtime. Our FLSA work week is from Sunday to Saturday. If you are entitled to overtime, then the overtime piece is paid under the Overtime Hourly line, the “half-time” portion of the payment. Keep in mind If the pay period ends in the middle of the work week, any hours that were physically worked over 40 hours for that full FLSA work week would be paid on the following pay period.
Here is an example on how Banner pays overtime:
Employee is paid a $10.00 hourly rate and physically worked 45 hours in a full FLSA work week. The employee is entitled to 5 hours of overtime pay at time and a half. This is how the payment is paid and allocated on your earnings statement:
45 regular hours x $10.00 per hour = $450.00 gross pay
5 hours OTP X $10.00 per hour / 2 = $25.00 gross pay
$475.00 gross pay
This is the same example of how overtime is calculated as above, but calculated based on how some employees are accustomed to seeing from a prior company.
Employee is paid a $10.00 hourly rate and physically worked 45 hours in a full FLSA work week. The employee is entitled to 5 hours of overtime pay at time and a half. This is how the payment is paid and allocated on that earnings statement:
40 regular hours x $10.00 per hour = $400.00 gross pay
5 hours overtime x $15.00 per hour = $ 75.00 gross pay
$475.00 gross pay
Why was I not paid for all the overtime hours I worked?
Overtime is paid when an employee physically works over 40 hours in a work week. An FLSA work week runs from Sunday-Saturday. If the work week falls between two pay periods either the 1st-15th or 16th-end of the month, then any overtime worked will be paid on the following pay period when the work week ended.
How do I view my overtime wages for tax purposes?
Wages can be viewed on the Employee Dashboard.
- In the Pay Information section, open the drop-down menu for Earnings.
- Select Earnings by Date Range.
- In the following screen update the From and To dates.
- Click on Overtime to view total Gross Pay and hours.
Paycheck Estimations
Can I have someone give me an estimate of what my take-home pay will be?
Im sorry, but we cannot give paycheck estimates. You can try to calculate yourself using the ERS Plan Year Rates for health benefits. For taxes and retirement use the following:
TRS Retirement = gross x 8.0%
ORP Retirement = gross x 6.65%
FICA Medicare = gross x 1.45%
FICA OASDI = gross x 6.20%
Federal Income Tax = Depends on what was completed on your Form W-4. Once you have that information, use IRS Publication 15-T to calculate. These rates listed above are for 2023 rates and can change each year.
Salary Spread
What is a salary spread?
Texas Tech University faculty members with 9-month appointments can request to have their salary spread out over 12 months. This helps to equalize their pay throughout the year by dividing their annual salary by 12 months instead of 9 months. To enroll, complete the Faculty 12 Month Salary Spread Request Application by midnight on September 14th for the current fiscal year. Any eligible 9-month position(s) will populate when the application is opened. If the request is submitted after the deadline, it will go into effect for the following fiscal year.
Some details about the salary spread request include:
- The request will be inactivated if the appointment is less than 9 months or if there is a break in service.
- The request will be reactivated at the beginning of the next fiscal year if there is a qualifying 9-month appointment in the same position.
- Faculty members will receive a confirmation email after submitting the request. The email will include information about the salary spread, the fiscal year, and the position.
How do I enroll in a salary spread?
To enroll, complete the Faculty 12 Month Salary Spread Request Application. Any eligible positions will populate when the application is opened.
When does the salary spread go into effect?
You must enroll no later than midnight on September 14th for the current fiscal year. A confirmation email with details about the salary spread will be emailed to you. The salary spread will go into effect on your September payroll payment for the start of the fiscal year and run through your May payroll of the following year on your 9-month appointment.
Is there a deadline to enroll in a salary spread?
Yes, the deadline to enroll in a salary spread is September 14th at midnight for that current fiscal year.
Salary/Payments
Where can I find information about my new/updated appointment along with my salary information?
Employees can view their current and previous job information in the Employee Dashboard within Raiderlink/Webraider under the Job Summary section. Click on the Job Information link to view job title, department name, job salary or hourly rate, the effective date of this job, and the reason for the appointment change.
A video guide is available to help navigate through and understand what information is available in the Employee Dashboard.
Where can I get a breakdown of my payments and deductions for the year?
Employees can view their current payroll payments and deductions history in the Employee Dashboard within Raiderlink/Webraider. Select All Earnings Statements to view earnings statements (paystubs) for the current calendar year and prior years, if applicable. Select Deduction History for deduction information.
A video guide is available to help navigate through and understand what information is available in the Employee Dashboard.
How can I find out what my current W-4 elections are, and if I need to make a change, how can I make those changes?
Employees can view their current W-4 election in the Employee Dashboard within Raiderlink/Webraider. In the Tax section, click on the W-4 Employees Withholding Allowance Certificate to view current election that is on file. This information is also listed at the bottom of each earnings statement.
To change W-4 election, a new form will need to be completed and submitted to Human Resources. The form is located on our website under Forms. Payroll & Tax Services cannot provide advice on filling out this form, but employees are encouraged to visit the IRS website to utilize their IRS Withholding Calculator in filling out their W-4 form.
A video guide is available to help navigate through and understand what information is available in the Employee Dashboard.
Payroll & Tax Services
-
Address
Box 41092, Lubbock, TX 79409-1092 -
Phone
806.742.3211 -
Email
webmaster.payroll@ttu.edu