In February 2024, we invited students to write a personal note—a "love letter" or "breakup letter"—telling us how they feel about the Library. We set up a space in the Croslin Room where people could post their handwritten notes. Students and faculty in the College of Architecture could write a letter at the Architecture Library. We also provided a link on the Library website for people to participate online. 

We received 60 responses. The Libraries' User Experience department transcribed the letters and sorted them by "Comment Type" into compliments, concerns, or suggestions. We also categorized each response by a topic and, if applicable, a sub-topic. Many letters commented about multiple topics.

These were the most talked-about topics:

• Study spaces with 33 comments.
• The University Library staff with 14 comments.
• General comments about the Library, e.g., "It's good" with 12 comments.

We heard what you enjoy about our library:

• I love the atmosphere in the library and all of the support during exams.
• The stacks are *chef's kiss*
• Library staff very friendly, the opportunities to work here are amazing!!!
• You're always good to me and give me a nice quiet place to study! ❤️
• I love that the library has many study areas for groups and individuals.

We heard what you don't like, including spotty Wi-Fi in the stacks and uncomfortable chairs.

The Library is always looking for ways to improve, so thank you for helping us by sharing your opinions. Be sure to look for the love letters posted in the Croslin Room every year around Valentine's Day and our online inbox posted on our website. We welcome your feedback about the Library.

More Information

Library Student Advisory Board

Recent Improvements to Library Services and Resources

Results from Previous UX Research