Texas Tech University

User Research

Your opinion matters. User Experience works to enhance your experience using the TTU Libraries. We study library users' needs and expectations to give insight and guidance to improvements for our services and spaces.

Here you will find short descriptions of major studies. Click the image next to each description to access the full report from that study.

Major Studies

NULLWe invited people to write a personal note telling us how they felt about the Library—a "love letter" telling us what they love or a "breakup letter" telling us what they don't—a Valentine's tradition. Letters from 2023.

NULLTTU surveys all students annually about the quality of service on campus. The Library portion of the survey includes questions about overall satisfaction, the website, most-frequently used services, and other topics. Fall 2023 results are available.

List of UX Café Reports

These reports are 1-page summaries of the results from our semi-weekly UX Cafes as well as the outcomes of that research. It is important that we document this so that you can see how we are improving the library based on your feedback! 

Topic Semester Report
OneSearch  Fall 2018 OneSearch Fall 2018 Report
WEPA Printing Spring 2019 WEPA Printing Spring 2019 Report
Website - Parking Page  Spring 2019 Parking Page Spring 2019 Report
Website - Student Employment Spring 2019 Student Employment Spring 2019 Report
Website - Event & Exhibit Spaces Spring 2019 Event & Exhibit Spaces Spring 2019 Report
Study Room Reservation System Spring 2019 Study Room Reservation System Spring 2019 Report
Library Proxy Bookmarklet Fall 2019 Library Proxy Bookmarklet Fall 2019 Report
Primo Databases A-Z Spring 2020 Primo Databases A-Z Launch Spring 2020 Report
3D Anatomy and Chemistry Databases Fall 2020 3D Anatomy and Chemistry Databases Fall 2020 Report
Architecture LibGuide Usability Fall 2020 Architecture LibGuide Usability Fall 2020 Report
LEAN Library Extension Usability Fall 2020 LEAN Library Extension Usability Fall 2020
MeeScan Self-Checkout Kiosk Usability Spring 2021 MeeScan Self-Checkout Kiosk Usability Spring 2021
Personal Librarians Webpage Usability Spring 2022 Personal Librarians Webpage Usability Spring 2022
Software List Webpage Spring 2022 Public Computer Software Webpage Usability Spring 2022
Primo Feature Labels Spring 2022 Primo Feature Labels Preferences Spring 2022
RIO Tutorial Prototype Webpage Spring 2022 RIO Tutorial Prototype Webpage Usability Spring 2022
WEPA Instructions Revised Fall 2022 WEPA Instructions Revised Fall 2022
Lean Library Web Browser Plugin Fall 2022 Lean Library Web Browser Plugin Usability Fall 2022
Revised Public Policy Webpage Spring 2023 Revised Public Policy Webpages Spring 2023
Student Perceptions of Study Space Webpages Spring 2023 Student Perceptions Study Space Webpages Spring 2023
Study Space Webpage Redesign Summer 2023 Study Space Webpage Redesign Summer 2023
Chatbot Usability Fall 2023 Chatbot Usability Phase 1 Fall 2023
LibKey Discovery Fall 2023 LibKey Discovery Fall 2023

Some Common UX Research Terms

  • Survey: a survey is a short list of questions that the participant answers (answerable in under 10 minutes). Typically questions have pre-determined answers that participants choose from, but sometimes questions will be "open-ended" where the participants can enter their own answers.
  • Interview: an interview is where we (the moderators) ask the participants questions to better understand their experiences using a product, process, or system. Typical interviews consist of a short list of predefined questions, but in our interviews we can ask non-scripted questions to follow-up on something that the participant said.
  • Task: a task is where we give the participant a scenario and ask them to achieve a goal related to that scenario. Participants get to choose how they achieve that goal, but sometimes we will ask participants to use specific tools or apps to complete the task.