Your opinion matters. User Experience works to enhance your experience using the TTU Libraries. We study library users' needs and expectations to give insight and guidance to improvements for our services and spaces.
Here you will find short descriptions of major studies. Click the image next to each description to access the full report from that study.
We invited everyone who passed by to write a personal note telling us how they feel about the Library. They could write a "love letter" telling us what they love or a "breakup letter" telling us what they don't.
TTU surveys all students annually about the quality of service on campus. In Fall 2017, the Library portion of the survey included questions about overall satisfaction, the redesigned website, printing, how we communicate, and what services students used the most.
We asked students to use the OneSearch Library chat service. They found it useful to chat with a real person—not a chatbot—about their questions. Infographic created and hosted using Piktochart
We surveyed patrons about how they prefer to get the news—particularly how often they read newspapers online or in print. Infographic created and hosted using Piktochart
Graduate students told us about how frequently they use the Library building and website, which services are most important to them, what the Library does well, and what we could improve upon. Infographic created and hosted using Piktochart
Your opinion matters. Here's how you can get involved:
- Look for the UX Café to tell us about your User eXperiences in the Library. We provide coffee and snacks in exchange for about 10 minutes of your time.
- Check out the monthly survey on our website.
- Take the annual student services survey—especially the University Libraries portion.
- Apply to join the Library Student Advisory Board.
It's never an individual in libraries—it's always a team. We're working to improve your experience at the Libraries, and we'd like to hear from you. Your feedback is important to us and impacts decisions we make. Please send your comments and suggestions to firstname.lastname@example.org.