Your opinion matters. User Experience works to enhance your experience using the TTU Libraries. We study library users' needs and expectations to give insight and guidance to improvements for our services and spaces.
Here you will find short descriptions of major studies. Click the image next to each description to access the full report from that study.
We invited people to write a personal note telling us how they felt about the Library—a "love letter" telling us what they love or a "breakup letter" telling us what they don't—a Valentine's tradition. Letters from 2023.
TTU surveys all students annually about the quality of service on campus. The Library portion of the survey includes questions about overall satisfaction, the website, most-frequently used services, and other topics. Fall 2022 results are available.
List of UX Café Reports
These reports are 1-page summaries of the results from our semi-weekly UX Cafes as well as the outcomes of that research. It is important that we document this so that you can see how we are improving the library based on your feedback!
Some Common UX Research Terms
- Survey: a survey is a short list of questions that the participant answers (answerable in under 10 minutes). Typically questions have pre-determined answers that participants choose from, but sometimes questions will be "open-ended" where the participants can enter their own answers.
- Interview: an interview is where we (the moderators) ask the participants questions to better understand their experiences using a product, process, or system. Typical interviews consist of a short list of predefined questions, but in our interviews we can ask non-scripted questions to follow-up on something that the participant said.
- Task: a task is where we give the participant a scenario and ask them to achieve a goal related to that scenario. Participants get to choose how they achieve that goal, but sometimes we will ask participants to use specific tools or apps to complete the task.