Texas Tech University

User Research

Your opinion matters. User Experience works to enhance your experience using the TTU Libraries. We study library users' needs and expectations to give insight and guidance to improvements for our services and spaces.

Here you will find short descriptions of major studies. Click the image next to each description to access the full report from that study.

Major Studies

NULLWe asked students to identify which spaces in the library they liked, avoided, or wish we had more of. You can view an interactive visualization of students' responses. Space Assessment Colored Dots Survey

NULLWe invited people to write a personal note telling us how they felt about the Library—a "love letter" telling us what they love or a "breakup letter" telling us what they don't—a Valentine's tradition. Letters from 2022, 2020, 2019, and 2018.

NULLTTU surveys all students annually about the quality of service on campus. The Library portion of the survey includes questions about overall satisfaction, the website, most-frequently used services, and other topics. Fall 2017Fall 2018, Fall 2019, and Fall 2020 results available.

NULLWe asked students to use the OneSearch Library chat service. They found it useful to chat with a real person—not a chatbot—about their questions. Infographic created and hosted using Piktochart

NULLWe collected survey feedback about our redesigned website at the beginning of the Fall 2017 semester. Respondents pointed out areas that had improved and described ongoing issues we should explore. Fall 2017 Website Evaluations

NULLWe surveyed patrons about how they prefer to get the news—particularly how often they read newspapers online or in print. Infographic created and hosted using Piktochart

NULLGraduate students told us about how frequently they use the Library building and website, which services are most important to them, what the Library does well, and what we could improve upon. Infographic created and hosted using Piktochart

NULLWe surveyed patrons about a new kind of seating - what they liked or disliked about it compared to the regular seating at tables. Steelcase Brody Workstation Survey 2016