Texas Tech University

Innovation Award

The Innovation Award recognizes Rawls College alumni who have demonstrated the ability to establish a new business or turn around/significantly grow an established business. Honorees have demonstrated an outstanding commitment to the next generation of entrepreneurs.

Nomination Form

Honoree

Congratulations to the 2021 honoree, and thank you for the dedication you have shown to Rawls College and Texas Tech University. View photos from the 2021 Distinguished Alumni & Awards event.

Callie Field

MBA & JD, School of Law, 2002
Executive Vice President and Chief Customer Experience Officer, T-Mobile 

Callie Field is the Executive Vice President and Chief Customer Experience Officer for T-Mobile. She leads an exceptional team of digital technologists and over thirty thousand customer experience experts who are on a mission to make our brand number one in customers' hearts and choice. Under her leadership, T-Mobile has already picked up more J.D. Power awards for customer care than any other wireless provider—but being the best is never enough. The customer Experience team is on a mission to cement T-Mobile as one of the leading brands for customer experience overall. Period. Not just in Wireless.

Callie has been with T-Mobile for more than 17 years and has taken on a variety of leadership roles across Retail and Care. She is the leading architect of T-Mobile's winning customer service model, Team of Experts, a breakthrough care model designed to give customers access to a wireless expert when they call or text. Team of Experts launched nationwide in 2018 and continues to break records, ensuring customers are happier, staying longer, deepening their relationship with T-Mobile, and doing all of it with less effort….and a lot more joy.